Cynthia Miller
Cedar Rapids,IA
Summary
Dynamic Customer Support Coordinator with a proven track record at Alliant Energy, excelling in complaint handling and fostering exceptional customer relations. Demonstrated expertise in critical thinking, significantly reducing escalations. Known for establishing strong client relationships through proactive communication, embodying both hard and soft skills essential for high-stakes problem resolution.
Diligent customer service skill set with solid background in customer support coordination. Successfully managed customer inquiries, resolved issues, and improved satisfaction rates. Demonstrated effective problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
Customer Support Coordinatorm1
Alliant Energy
02.2014 - 12.2024
- Conducted product demonstrations to help customers understand features and benefits.
- Handled incoming calls and emails, offering solutions and guidance to customers.
- Managed customer accounts by updating information and ensuring accuracy.
- Escalated complex issues to appropriate departments for further assistance.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Education
High School Diploma -
Central High School
Waterloo, IASkills
- Complaint handling
- Software troubleshooting
- Customer relations
- Customer education
- Account updates
- Critical thinking
- Problem resolution
- Call center experience
- Conflict resolution
Training and mentoring
Affiliations
- US Navy Reserve 1986-1989
Timeline
Customer Support Coordinatorm1
Alliant Energy
02.2014 - 12.2024
High School Diploma -
Central High School
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