Cynthia Molina
Mesa,AZ
Summary
Proactive Customer-Facing Professional experienced in leveraging interpersonal and technical skills to address challenges. Developed strong relationships with clients and team members through effective problem-solving approaches. Committed to supporting team success and delivering positive outcomes.
Overview
5
5
years of post-secondary education
24
24
years of professional experience
Work History
Customer Service Visual Merchandiser
Retail Odyssey
Mesa, Arizona
06.2022 - 10.2026
- Maintained product displays and merchandising standards, ensuring optimal presentation for customer engagement.
- Restocked shelves and adjusted planograms, achieving visual consistency across product displays.
- Reset displays to align with updated planograms for improved visual appeal.
Office Manager
DC Auto Glass
Mesa, AZ
03.2017 - 01.2021
- Managed office operations for auto glass scheduling, customer service, and dispatch support.
- Coordinated communication with insurance companies, managed reception duties, and enhanced customer relations within overall office management.
- Coordinated invoices, billing records, and payment follow-up for DC Auto Glass customers.
- Coordinated installer dispatch to customer locations for timely service.
- Tracked purchase orders, supply inventory, and vendor communications for shop needs.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Inventory Management
Thrift Town
Mesa, AZ
03.2014 - 01.2017
- Managed inventory for thrift resale goods across sales floor and stockroom.
- Tracked incoming donations, sorting merchandise by category and condition to streamline inventory management.
- Coordinated stockroom organization for seasonal and high-demand merchandise.
- Received donations and set pricing and in-store placement of goods to maximize sales potential.
Various Retail Positions
Spring Training AZ Stadiums
Phoenix, Arizona
02.2006 - 03.2010
- Managed cashier team to ensure efficient service, provided customer service, and managed inventory.
- Resolved customer issues with knowledgeable and friendly service, leading to increased customer satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Dispatcher
TSM Alarm Company
Phoenix, AZ
01.2003 - 08.2006
- Responded to alarm calls from TSM Alarm Company customers to ensure safety
- Monitored alarm signals and verified emergency events
- Responded to residential and commercial alarm incidents across multi-state locations. Collaborated with a 7-person team. Adapted to multiple shifts to support operational demands.
Education
Some College (No Degree) - Medical Coding And Billing
Pima Medical Institute
Mesa, AZ 08.2009 - 05.2011
High School Diploma - General Studies
Skyline Tech High School
Ahwatukee, AZ 08.1999 - 05.2003
Skills
- Planogram execution
- Microsoft Word, Excel
- Customer service interactions
- Inventory management
- Attention to detail
- Problem solving
- Communication skills
- Team collaboration
Timeline
Customer Service Visual Merchandiser
Retail Odyssey
06.2022 - 10.2026
Office Manager
DC Auto Glass
03.2017 - 01.2021
Inventory Management
Thrift Town
03.2014 - 01.2017
Some College (No Degree) - Medical Coding And Billing
Pima Medical Institute
08.2009 - 05.2011
Various Retail Positions
Spring Training AZ Stadiums
02.2006 - 03.2010
Dispatcher
TSM Alarm Company
01.2003 - 08.2006
High School Diploma - General Studies
Skyline Tech High School
08.1999 - 05.2003