Cynthia moody
Longview, WA 98632-3539
Summary
Dynamic professional with a proven track record at Paradise Oasis, excelling in guest relations management and staff training. Enhanced customer satisfaction through effective complaint resolution and strategic revenue management, achieving consistently high ratings. Skilled in maintaining operational excellence while fostering strong interpersonal communications and team collaboration.
Overview
32
32
years of professional experience
Work History
Lodging Coordinator
Paradise Oasis
10.2023 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Office Manager
Custom Car Craft
01.1993 - 03.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Marshall High School
Portland, OR06-1987
Skills
- Guest relations management
- Guest services management
- Cash handling
- Interpersonal communications
- Staff scheduling
- Staff training
Timeline
Lodging Coordinator
Paradise Oasis
10.2023 - Current
Office Manager
Custom Car Craft
01.1993 - 03.2022
High School Diploma -
Marshall High School
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