Cynthia Moten
Pensacola,FL
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Strong skills in crisis intervention, case management, advocacy, mentoring, referrals/resources and assessments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Peer Coordinator
Lakeview Center Inc
01.2022 - 01.2024
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Provided crisis intervention, case management, assessments, advocacy, resources, referrals, role modeling/mentoring and encouragement.
- Provided crisis intervention on centers crisis hotline.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Bereavement Coordinator
Wiregrass Hospice
07.2007 - 05.2008
- Organized and led grief support groups, creating a safe space for participants to share experiences and heal together.
- Developed a volunteer program that recruited, trained, and supervised volunteers to assist in delivering bereavement services.
- Served as a knowledgeable resource for local media outlets seeking information on grief-related topics or stories involving the organization''s work within the community.
- Provided ongoing training for staff and volunteers in grief sensitivity, increasing overall competency in managing emotional situations.
- Enhanced family satisfaction by providing compassionate bereavement support and facilitating grief counseling sessions.
- Applied suitable interventions to meet needs of patients and families and demonstrated understanding of community health, welfare, and social agencies.
- Collaborated with interdisciplinary team members, ensuring seamless care coordination during the bereavement process.
- Evaluated program effectiveness through regular feedback from participants, implementing improvements as needed to maintain high-quality services.
- Responsible for yearly memorial service for bereaved families.
- Responsible for all grief mail outs.
- Participated in all team meetings.
- Provided home visits.
Day Treatment Manager
Montgomery Mental Health Authority
06.2006 - 06.2007
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Provided group therapy.
- Provided individual counseling and psychoeducational classes.
- Provided case management services and structured activities.
- Participated in all team meetings and supervision.
- Assisted in controlling cost to keep business operating with in budget and increase profits.
- Responsible for all purchasing for program.
- Responsible for interviewing new staff, training and transportation.
Specialized Family Case Worker II
SAFY
06.2002 - 06.2003
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Increased parental involvement in children''s education by organizing workshops and informational sessions for parents.
- Contributed to the development of agency policies and procedures by participating in training sessions and sharing best practices with colleagues.
- Facilitated specific departmental performance improvement initiatives, collecting and reporting data to management.
- Collaborated with multidisciplinary teams to develop and implement tailored case plans for families in need.
- Participated in ongoing professional development opportunities to maintain up-to-date knowledge of best practices within the field.
- Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.
- Maintained accurate documentation of case activities, contributing to efficient program operations and compliance with regulations.
- Streamlined access to community resources by connecting families with appropriate services such as housing, healthcare, and educational programs.
- Provided consultation in the home, school, court hearings, ISP, IEP meetings.
Family Consultant
Therapeutic Program Inc
04.1997 - 05.2001
- Established trust with clients by maintaining open lines of communication and providing empathetic guidance throughout the consultation process.
- Provided support to families in crisis, assisting them in navigating through challenging situations and promoting healthy relationships.
- Collaborated with multidisciplinary teams to develop comprehensive care plans that addressed the unique needs of each client.
- Contributed to the development of agency-wide policies and procedures, ensuring quality services for all clients.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of family consultation.
- Assisted families in setting realistic goals for improvement, monitoring progress over time and adjusting interventions as necessary.
- Connected clients with community resources to further support their growth and development as a family unit.
- Advocated on behalf of clients when interacting with external agencies such as schools or social services organizations.
- Coordinated with other professionals in supporting client families, including therapists, social workers, and educators, to provide a comprehensive approach to care.
- Facilitated group sessions for parents, providing education on topics such as positive discipline techniques and effective communication strategies.
- Provided home visits
- Participated in all team meetings.
- Conducted thorough evaluations of family environments, identifying areas for improvement and potential risks to child development.
- Promoted family unity by mediating conflicts between members while addressing underlying issues contributing to discord.
Intensive Day Treatment Counselor
Cahaba Mental Health
07.1991 - 03.1997
- Evaluated diagnostic data to determine eligibility and needed services.
- Assisted individuals with disabilities to obtain suitable employment.
- Delivered planned services in context of guidance relationship with supportive counseling.
- Collaborated with multidisciplinary teams for comprehensive client support and care.
- Reduced behavioral issues through consistent monitoring and timely intervention.
- Maintained accurate documentation of client progress, ensuring adherence to regulatory requirements.
- Empowered clients to take control of their recovery journey by setting achievable short-and long-term objectives together as a team.
- Developed written plan of services in conjunction with program participants.
- Efficiently managed caseloads, prioritizing tasks based on urgency and level of need for each client.
- Promoted a safe and inclusive environment for all clients, addressing any conflicts or concerns swiftly and fairly.
- Increased family involvement in the treatment process through regular communication and joint goalsetting.
- Provided case management services
- Strengthened therapeutic relationships by actively listening and providing empathetic feedback during individual counseling sessions.
- Participated in all team meetings.
- Provided individual counseling and group structured activities.
Education
Master of Science - Counseling
Alabama State University
Montgomery, AL05.2001
Bachelor of Science - Special Education
Alabama A & M University
Normal, AL12.1986
High School Diploma -
Hayneville High School
Hayneville, Alabama05.1982
Skills
- Relationship Building
- Data Entry
- Work Planning and Prioritization
- Customer Service
- MS Office
- Professional Networking
- Project Support
- Recordkeeping
- Staff Management
- Staff Supervision
Certification
Certified Recovery Peer Specialist
Psychiatric Illness Educator
Mental Health First Aid
Timeline
Peer Coordinator
Lakeview Center Inc
01.2022 - 01.2024
Bereavement Coordinator
Wiregrass Hospice
07.2007 - 05.2008
Day Treatment Manager
Montgomery Mental Health Authority
06.2006 - 06.2007
Specialized Family Case Worker II
SAFY
06.2002 - 06.2003
Family Consultant
Therapeutic Program Inc
04.1997 - 05.2001
Intensive Day Treatment Counselor
Cahaba Mental Health
07.1991 - 03.1997
Master of Science - Counseling
Alabama State University
Bachelor of Science - Special Education
Alabama A & M University
High School Diploma -
Hayneville High School
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