Cynthia Moten
Pensacola,FL
Summary
Dependable coordinator with a proven track record in office management and administrative support. Highly skilled in communication and interpersonal interactions. Adept at effectively managing multiple priorities and meeting deadlines. Demonstrates a creative problem-solving approach, utilizing strong analytical and critical thinking abilities. Possesses expertise in crisis intervention, case management, advocacy, mentoring, referrals/resources, and assessments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Peer Coordinator
Lakeview Center Inc
01.2022 - 01.2024
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Provided crisis intervention, case management, assessments, advocacy, resources, referrals, role modeling/mentoring and encouragement.
- Provided crisis intervention on centers crisis hotline.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Monitored front areas so that questions could be promptly addressed.
Bereavement Coordinator
Wiregrass Hospice
07.2007 - 05.2008
- Organized and led grief support groups, creating a safe space for participants to share experiences and heal together.
- Developed a volunteer program that recruited, trained, and supervised volunteers to assist in delivering bereavement services.
- Served as a knowledgeable resource for local media outlets seeking information on grief-related topics or stories involving the organization''s work within the community.
- Provided ongoing training for staff and volunteers in grief sensitivity, increasing overall competency in managing emotional situations.
- Enhanced family satisfaction by providing compassionate bereavement support and facilitating grief counseling sessions.
- Applied suitable interventions to meet needs of patients and families and demonstrated understanding of community health, welfare, and social agencies.
- Collaborated with interdisciplinary team members, ensuring seamless care coordination during the bereavement process.
- Evaluated program effectiveness through regular feedback from participants, implementing improvements as needed to maintain high-quality services.
- Responsible for yearly memorial service for bereaved families.
- Responsible for all grief mail outs.
- Participated in all team meetings.
- Provided home visits.
- Planned, coordinated and facilitated bereavement groups and delivered ongoing compassionate support to bereaved.
- Accepted different lifestyles, cultures, beliefs and values and seamlessly adapted bereavement support to accommodate individual needs.
Day Treatment Manager
Montgomery Mental Health Authority
06.2006 - 06.2007
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Provided group therapy.
- Provided individual counseling and psychoeducational classes.
- Provided case management services and structured activities.
- Participated in all team meetings and supervision.
- Assisted in controlling cost to keep business operating with in budget and increase profits.
- Responsible for all purchasing for program.
- Responsible for interviewing new staff, training and transportation.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Specialized Family Case Worker II
SAFY
06.2002 - 06.2003
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Increased parental involvement in children''s education by organizing workshops and informational sessions for parents.
- Contributed to the development of agency policies and procedures by participating in training sessions and sharing best practices with colleagues.
- Facilitated specific departmental performance improvement initiatives, collecting and reporting data to management.
- Collaborated with multidisciplinary teams to develop and implement tailored case plans for families in need.
- Participated in ongoing professional development opportunities to maintain up-to-date knowledge of best practices within the field.
- Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.
- Maintained accurate documentation of case activities, contributing to efficient program operations and compliance with regulations.
- Streamlined access to community resources by connecting families with appropriate services such as housing, healthcare, and educational programs.
- Provided consultation in the home, school, court hearings, ISP, IEP meetings.
Family Consultant
Therapeutic Program Inc
04.1997 - 05.2001
- Established trust with clients by maintaining open lines of communication and providing empathetic guidance throughout the consultation process.
- Provided support to families in crisis, assisting them in navigating through challenging situations and promoting healthy relationships.
- Collaborated with multidisciplinary teams to develop comprehensive care plans that addressed the unique needs of each client.
- Contributed to the development of agency-wide policies and procedures, ensuring quality services for all clients.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of family consultation.
- Assisted families in setting realistic goals for improvement, monitoring progress over time and adjusting interventions as necessary.
- Connected clients with community resources to further support their growth and development as a family unit.
- Advocated on behalf of clients when interacting with external agencies such as schools or social services organizations.
- Coordinated with other professionals in supporting client families, including therapists, social workers, and educators, to provide a comprehensive approach to care.
- Facilitated group sessions for parents, providing education on topics such as positive discipline techniques and effective communication strategies.
- Provided home visits
- Participated in all team meetings.
- Conducted thorough evaluations of family environments, identifying areas for improvement and potential risks to child development.
- Promoted family unity by mediating conflicts between members while addressing underlying issues contributing to discord.
Intensive Day Treatment Counselor
Cahaba Mental Health
07.1991 - 03.1997
- Evaluated diagnostic data to determine eligibility and needed services.
- Assisted individuals with disabilities to obtain suitable employment.
- Delivered planned services in context of guidance relationship with supportive counseling.
- Collaborated with multidisciplinary teams for comprehensive client support and care.
- Reduced behavioral issues through consistent monitoring and timely intervention.
- Maintained accurate documentation of client progress, ensuring adherence to regulatory requirements.
- Empowered clients to take control of their recovery journey by setting achievable short-and long-term objectives together as a team.
- Developed written plan of services in conjunction with program participants.
- Efficiently managed caseloads, prioritizing tasks based on urgency and level of need for each client.
- Promoted a safe and inclusive environment for all clients, addressing any conflicts or concerns swiftly and fairly.
- Increased family involvement in the treatment process through regular communication and joint goalsetting.
- Provided case management services
- Strengthened therapeutic relationships by actively listening and providing empathetic feedback during individual counseling sessions.
- Participated in all team meetings.
- Provided individual counseling and group structured activities.
- Observed and monitored client behavior and responses to treatment.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Education
Master of Science - Counseling
Alabama State University
05.2001
Bachelor of Science - Special Education
Alabama A & M University
12.1986
High School Diploma -
Hayneville High School
05.1982
Skills
- Relationship Building
- Data Entry
- Work Planning and Prioritization
- Customer Service
- MS Office
- Professional Networking
- Project Support
- Recordkeeping
- Staff Management
- Staff Supervision
- Information Collection
Certification
Certified Recovery Peer Specialist
Psychiatric Illness Educator
Mental Health First Aid
Affiliations
- Psychiatric Illness Educator
- Mental Health First Aid
- ASIST
Timeline
Peer Coordinator
Lakeview Center Inc
01.2022 - 01.2024
Bereavement Coordinator
Wiregrass Hospice
07.2007 - 05.2008
Day Treatment Manager
Montgomery Mental Health Authority
06.2006 - 06.2007
Specialized Family Case Worker II
SAFY
06.2002 - 06.2003
Family Consultant
Therapeutic Program Inc
04.1997 - 05.2001
Intensive Day Treatment Counselor
Cahaba Mental Health
07.1991 - 03.1997
Master of Science - Counseling
Alabama State University
Bachelor of Science - Special Education
Alabama A & M University
High School Diploma -
Hayneville High School
Similar Profiles
Cynthia MotenCynthia Moten
Peer Coordinator at Lakeview Center IncPeer Coordinator at Lakeview Center Inc
Gena PhilipsGena Philips
Addiction/Treatment Registered Nurse at Lakeview Center IncAddiction/Treatment Registered Nurse at Lakeview Center Inc
ZHANE JOHNSONZHANE JOHNSON
Registered Nurse at Lakeview Center IncRegistered Nurse at Lakeview Center Inc