Cynthia M. Samaroo
New Brunswick,USA
Summary
Compassionate and highly organized healthcare administrative professional with over 9 years of experience supporting high-volume hospital environments. Known for delivering exceptional patient service, accurate data entry, and efficient communication between clinical teams and administrative departments. Proficient in EPIC and Microsoft Office, with strong knowledge of healthcare procedures, insurance processes, and preoperative protocols.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
St. John’s Riverside Hospital
05.2021 - Current
- Serve as the first point of contact for patients and families, ensuring a professional front-desk experience.
- Schedule and coordinate surgeries across General Surgery, GYN Oncology, Breast, and Thoracic departments.
- Conduct patient interviews to collect demographic, insurance, and financial information.
- Educate patients on pre-operative instructions and ensure timely completion of medical forms.
- Coordinate with surgical teams and administrative staff to avoid scheduling conflicts.
- Recognized for empathy, accuracy, and efficiency in a fast-paced hospital environment.
Patient Access Representative
Phelps Northwell Health Hospital
04.2015 - 05.2021
- Registered and pre-registered patients for inpatient and outpatient procedures.
- Verified insurance, documented procedures, and collaborated with billing departments.
- Scheduled diagnostic and specialty procedures, providing clear patient instructions.
- Assisted with patient admissions and coordinated bed assignments with nursing staff.
- Maintained full HIPAA compliance and confidentiality of patient records.
Education
Montclair State University
New Brunswick Health Science Technology High School
06-2011
Skills
- Experienced with EPIC Electronic Medical Records
- Proficient in Microsoft Word, Excel, and PowerPoint
- Claims processing experience
- Appointment management systems
- Data entry proficiency
- Clinical data entry
- Multitasking and organization
Timeline
Patient Service Representative
St. John’s Riverside Hospital
05.2021 - Current
Patient Access Representative
Phelps Northwell Health Hospital
04.2015 - 05.2021
Montclair State University
New Brunswick Health Science Technology High School
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