Cynthia Munoz
Summary
Dedicated professional with strong skills in customer service, inventory management, and staff scheduling. Focused on enhancing service efficiency and fostering customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager's Assistant
El Taquito
Hayward
02.2020 - Current
- Managed inventory levels and coordinated timely supply orders for kitchen needs to ensure uninterrupted service.
- Assisted in staff scheduling to enhance coverage during peak hours, improving customer satisfaction.
- Welcomed visitors, answered phone calls, and maintained front reception desk to create a positive first impression.
Server
El Taquito
Hayward
04.2013 - Current
- Provided excellent customer service to ensure satisfaction.
- Managed customer inquiries, resolving issues to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Demonstrated enthusiasm and knowledge of restaurant's menu and products to engage customers.
- Collaborated with team members to streamline service efficiency and workflow.
- Trained new servers on restaurant procedures and menu items to enhance team performance.
Education
Bachelor of Science - Business Management
California State University, East Bay
Hayward, CA05-2022
Skills
- Supply chain coordination
- Inventory management
- Order processing
- Staff scheduling
- Customer relationship management
- Training and development
- Customer service
Languages
Spanish
Full Professional
Certification
- Food handling certificate
Timeline
Manager's Assistant
El Taquito
02.2020 - Current
Server
El Taquito
04.2013 - Current
Bachelor of Science - Business Management
California State University, East Bay