Cynthia Munzenmayer
Downingtown,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Call Center Sales Supervisor
Farmers Insurance Company
10.1998 - 09.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma - Business
Coatesville Area Senior High School
Coatesville, PASkills
- Performance Appraisal
- Team Goals
- Compliance Assurance
- Employee Performance Evaluations
- Personnel Scheduling
- Employee Retention
- Customer Needs Assessments
- Operational Standards
- Closing Techniques
- Team Meetings
- Team Support
- Motivational Leadership
Resident Pennsylvania Producer License
Pennsylvania License Number: 276831
License Type: Resident Producer Individual
Lines of Authority: Casualty and Allied Lines,
Property and Allied Lines
Timeline
Call Center Sales Supervisor
Farmers Insurance Company
10.1998 - 09.2023
High School Diploma - Business
Coatesville Area Senior High School
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