Summary
Overview
Work History
Education
Skills
Timeline
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Margaret ( Peggy) Pastras

Jenkintown,PA

Summary

Dynamic Call Center Sales Supervisor with a proven track record at Police & Fire Federal Credit Union, enhancing member satisfaction through effective coaching and problem-solving. Skilled in sales techniques and team building, I fostered a positive environment that drove performance and loyalty, achieving significant improvements in sales outcomes.

Overview

23
23
years of professional experience

Work History

Call Center Sales Supervisor

Police & Fire Federal Credit Union
09.2000 - 11.2013
  • Developed strong relationships with members leading to increased loyalty and repeat business.
  • Promoted a positive work environment through regular member service representatives building activities and open communication channels.
  • Increased Members satisfaction by monitoring calls and providing constructive feedback to members service representatives.
  • Managed escalated member issues effectively, ensuring timely resolutions that maintained satisfaction levels.
  • Improved overall sales performance with targeted coaching sessions for individual representative.

Management Training Program

Mellon Bank
09.1990 - 03.1996
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Developed strong rapport with members by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Executed wire transfers, stop payments and account transfers.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

GED -

Community College of Philadelphia
Philadelphia, PA

Skills

  • Mentoring experience
  • Innovation and creativity
  • Call monitoring
  • Effective training delivery
  • Problem-solving
  • Customer service excellence
  • Proficient in sales techniques
  • Goals and performance
  • Team building
  • Effective sales presentations
  • Staff management
  • Objection handling
  • Achieving sales quotas

Timeline

Call Center Sales Supervisor

Police & Fire Federal Credit Union
09.2000 - 11.2013

Management Training Program

Mellon Bank
09.1990 - 03.1996

GED -

Community College of Philadelphia

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Margaret ( Peggy) Pastras