Cynthia Muriel
Egg Harbor City,NJ
Summary
Results-oriented professional with expertise in customer relationship management and conflict resolution. Successfully enhanced passenger experiences through efficient check-in processes and proactive issue resolution, ready to contribute to a customer-focused organization.
Overview
1
1
Language
8
8
years of professional experience
Work History
Costumer Service Agent
Prime Flight Aviation
Egg Harbor Township, New Jersey
10.2020 - Current
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Facilitated efficient check-in and boarding processes, improving passenger flow.
- Coordinated luggage handling and special requests to improve traveler experience.
- Maintained communication with airline staff to receive operational updates.
- Trained new team members on customer service protocols.
- Attended training sessions regularly to stay current on new products or services.
Costumer Service Agent
Signature Aviation
Egg Harbor Township, NJ
03.2019 - 10.2020
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Assisted passengers with check-in and boarding procedures.
- Provided information on flight schedules and services offered.
- Trained new team members on customer service protocols.
Education
High School Diploma -
La Presentacion La Estrella
Colombia11-2001
Skills
- Check-in management
- Customer service
- Customer relationship management
- Conflict resolution
- Problem solving
- Team leadership
- Communication skills
Languages
Spanish
Professional
Timeline
Costumer Service Agent
Prime Flight Aviation
10.2020 - Current
Costumer Service Agent
Signature Aviation
03.2019 - 10.2020
High School Diploma -
La Presentacion La Estrella