Ismael Nunez
Newark
Summary
Personable Customer Service Agent provides dedicated support for CRM. High-level customer service over many years for answering queries and assisting troubleshooting. Outgoing, efficient demeanor with capacity to multi-task at high levels to maintain client satisfaction.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
2
2
years of professional experience
Work History
Costumer Service Agent
Hallmark Aviation
Newark
03.2024 - Current
- Reliable and enthusiastic Airline Customer Service Agent with 1 year of experience providing high-level passenger support in busy airport environments. Adept at managing check-ins, ticketing, gate operations, baggage handling issues, and resolving passenger concerns with professionalism and empathy. Skilled in ensuring compliance with airline policies, safety standards, and security protocols while maintaining a positive passenger experience.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Advised customers on purchasing decisions based on their individual needs.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed strong customer relationships to encourage repeat business.
Sales Floor Associate
Duty Free Store
Newark
10.2023 - 06.2024
- Dedicated and customer-focused retail professional with 1 year of experience working in a fast-paced duty free environment. Skilled in sales, customer service, inventory management, and product knowledge across a wide range of merchandise, including cosmetics, luxury goods, tobacco, and spirits. Proven ability to work effectively in multicultural settings, meet sales targets, and ensure compliance with international customs regulations.
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
- Implemented visual merchandising guidelines to enhance product visibility and attractiveness.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
- Processed payments and maintained accurate drawers to meet financial targets.
Education
High School Diploma -
Barringer High School
Newark, NJ06-2022
Skills
- Customer service
- Sales techniques
- Inventory management
- Conflict resolution
- Customer relationship management
- Visual merchandising
- Payment processing
- Cash handling
- Effective communication
- Problem solving
- Cultural sensitivity
- Team collaboration
- Time management
- Microsoft Office Suite
- Tracking complaints
- Filing
- Excellent communication
- Technical proficiency
- Multitasking Abilities
- Retail store support
- Exemplary work ethic
- International sales support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Costumer Service Agent
Hallmark Aviation
03.2024 - Current
Sales Floor Associate
Duty Free Store
10.2023 - 06.2024
High School Diploma -
Barringer High School