Cynthia Muzzy
Milwaukee
Summary
Dynamic professional with extensive experience in inside sales and customer relations at Stein’s Jewelry and Loan. Proven ability in conflict resolution and strategic planning, driving operational efficiency and enhancing client satisfaction. Adept at training teams and creating impactful marketing literature, consistently exceeding performance expectations.
Overview
18
18
years of professional experience
Work History
Support and Service Coordinator
Wisconsin Community Services
Milwaukee
10.2023 - Current
- Collaborate with parents to develop a plan of action to increase disabled children’s wellness
- Schedule home visits and attend families’ homes
- Complete documentation and documents on a timely basis
- Mentor new employees
Manager/ Inside Sales
Stein’s Jewelry and Loan
Milwaukee
11.2017 - 03.2023
- Inside sales
- State of Wisconsin law compliance regarding loans (pawns) on jewelry
- Loan management
- Cold calling
- CRM (Pawn Master)
- Train and motivate employees
- Data entry
- Inventory control
- Customer relations
- Create marketing letters
- Daily operations management
- Run reports and create spreadsheets for merging marketing letters
- Write advertising
Inside Sales-Client Services
State Farm Insurance
Greenfield
09.2016 - 03.2020
- Inside sales
- Cold calling
- Writing auto and homeowner policies
- Scheduling appointments
- Data entry on CRM (Sales Force) and DOS program
- Daily deposits
- Balance monthly business checking account
- Customer relations
- Recruiting and preliminary interviewing for new employees
- Answering phones
Manager/Sales
Robert Haack Diamonds
Glendale
11.2013 - 07.2017
- Sales
- Retail and business-to-business
- Training and motivating employees
- Data entry
- Inventory control
- Customer relations
- Create marketing letters
- Daily business operation functions
- Telephone clients for appointments
- Run reports and create spreadsheets for merging marketing letters
Sales
Robert Haack Diamonds
Greenfield
11.2009 - 07.2013
- Sales
- Retail and business-to-business
- Training and motivating employees
- Data entry
- Inventory control
- Customer relations
- Creating marketing letters
- Daily business operation functions
- Telephone clients for appointments
- Running reports and creating spreadsheets for merging marketing letters
Inside Sales
Steins Jewelers
Milwaukee
04.2008 - 11.2009
- Inside sales
- Customer relations
- Problem solving
- Answering telephones
- Inventory control
- Appraisals
- Create marketing letters
- Assist in editing marketing material
- Monitor bank accounts
- Participate in banking needs
- Daily paperwork
Education
Master of Science - Mental Health Counseling
Capella University
Minneapolis, MN01-2029
Ph.D. -
University of Phoenix
Phoenix, AZ11-2027
Master of Science - Computer Information Systems
University of Phoenix
Phoenix, AZ08.2003
Undergraduate - Psychology, Business Administration
University of Wisconsin-Milwaukee
Milwaukee, WI12.1989
Skills
- Management and account management
- Conflict resolution
- Counseling techniques
- Effective communication
- Telephone communication
- Program follow-up and assessment
- Family service plans
- Customer expectation management
- Community resource expertise
- Proficiency in office programs
- Time management abilities
- Team building
- Relationship building
- Active listening
- Professionalism
- Problem-solving aptitude
- Resource allocation
- Team collaboration
- Analytical skills
- Strategic planning
- Interpersonal communication
- Multitasking capacity
- Client advocacy
- Operational efficiency
- Inside sales and cold calling
- Customer relations expertise
- Marketing literature creation
- Data entry and typing skills
- Bookkeeping and financial tracking
Timeline
Support and Service Coordinator
Wisconsin Community Services
10.2023 - Current
Manager/ Inside Sales
Stein’s Jewelry and Loan
11.2017 - 03.2023
Inside Sales-Client Services
State Farm Insurance
09.2016 - 03.2020
Manager/Sales
Robert Haack Diamonds
11.2013 - 07.2017
Sales
Robert Haack Diamonds
11.2009 - 07.2013
Inside Sales
Steins Jewelers
04.2008 - 11.2009
Master of Science - Mental Health Counseling
Capella University
Ph.D. -
University of Phoenix
Master of Science - Computer Information Systems
University of Phoenix
Undergraduate - Psychology, Business Administration
University of Wisconsin-Milwaukee