MATTHEW LAMY
Tamarac,FL
Summary
Customer service professional with experience supporting customers and clients in call centers, transportation, delivery, healthcare, and service-based environments. Skilled in handling high-volume calls, answering questions, gathering accurate information, processing payments, providing updates, and resolving concerns with patience and professionalism. Strong communicator who builds positive customer relationships through active listening, empathy, dependability, and timely follow-through. Comfortable working in fast-paced environments while maintaining accuracy, composure, and a customer-first attitude.
Overview
14
14
years of professional experience
Work History
Support Service Coordinator
Total Behavior Health Inc.
Tamarac, FL
01.2023 - Current
- Provide professional, client-focused support while maintaining a respectful and positive service experience.
- Communicate with clients, team members, and other involved parties to understand needs and coordinate appropriate assistance.
- Use active listening and empathy to respond to questions, concerns, and individual needs.
- Build trust and strong client relationships through consistent communication and dependable follow-through.
- Provide clear updates and maintain accurate information during daily interactions.
- Handle responsibilities independently while maintaining professionalism, patience, and confidentiality.
- Participate in team meetings and communicate important information accurately and effectively.
Personal Driver
New York, NY
02.2016 - 08.2023
- Provided personalized transportation service while maintaining a courteous and customer-focused approach.
- Confirmed pickup details, destinations, schedules, and customer preferences to ensure accurate service.
- Built and maintained positive long-term relationships with clients through reliability and consistent follow-through.
- Responded to customer requests, schedule changes, and special needs with flexibility and professionalism.
- Communicated clearly and respectfully with customers throughout each trip.
- Demonstrated punctuality, dependability, patience, and strong interpersonal skills.
- Delivered a positive customer experience through attentive, safe, and courteous service.
Customer Services Representative
American Medical Response
Long Island, NY
08.2021 - 01.2023
- Handled a high volume of incoming customer calls while gathering and verifying accurate transportation information.
- Provided professional phone support to customers, medical facilities, transportation teams, and internal departments.
- Listened carefully to customer needs and responded to questions and concerns with patience and professionalism.
- Processed customer credit card payments accurately and efficiently.
- Coordinated transportation details between customers, facilities, and transportation personnel.
- Contacted facilities with timely updates regarding transportation team arrival times.
- Managed unexpected situations by clarifying information, providing updates, and identifying appropriate solutions.
- Maintained a calm, courteous, and solution-focused approach in a fast-paced, time-sensitive call center environment.
- Documented and communicated information accurately to support quality customer service.
- Interactions.
- Active Listening: Fully concentrate on the caller, note underlying concerns, and repeat key details back to ensure nothing is missed.
- Clear Communication: Speak calmly, concisely, and warmly to explain solutions simply without using confusing jargon.
- Empathy: Acknowledge and validate a customer’s frustration so they feel heard, valued, and respected.
- Patience and Resilience: Stay calm, professional, and composed, especially when handling angry or irate callers.
- Problem-Solving: Think critically on your feet to identify the root cause of an issue and deliver an efficient solution
Overnight Utility Worker
Home Depot
New York, NY
08.2012 - 01.2016
- Supported store operations by completing tasks accurately, efficiently, and on schedule.
- Communicated with team members to coordinate responsibilities and maintain an organized workflow.
- Demonstrated reliability, attention to detail, and strong follow-through in a fast-paced environment.
- Assisted with unloading trucks and stocking shelves to help maintain product availability and store readiness.
- Worked cooperatively with coworkers to meet operational goals and support overall store service.
- Operated forklifts, reach trucks, and electric pallet jacks safely and responsibly.
- Maintained a professional work ethic while meeting productivity, safety, and quality expectations.
Education
Gold Coast Schools
Licensed Real Estate Salesperson - undefined
undefined
Clara Barton High School
High School Diploma - undefined
undefined
Kingsborough Community College
Skills
- Customer Service & Customer Satisfaction
- Customer Relationship Management
- Call Center Support
- High-Volume Inbound Calls
- Professional Phone Communication
- Active Listening & Empathy
- Customer Needs Assessment
- Problem Solving & Issue Resolution
- Complaint Handling
- De-escalation & Conflict Resolution
- Payment Processing
- Credit Card Transactions
- Accurate Information Gathering
- Customer Follow-Up
- Service Coordination
- Clear Verbal Communication
- Data Accuracy
- Time Management
- Team Collaboration
- Dependability & Follow-Through
Timeline
Support Service Coordinator
Total Behavior Health Inc.
01.2023 - Current
Customer Services Representative
American Medical Response
08.2021 - 01.2023
Personal Driver
02.2016 - 08.2023
Overnight Utility Worker
Home Depot
08.2012 - 01.2016
undefined
Kingsborough Community College
High School Diploma - undefined
undefined
Clara Barton High School
Licensed Real Estate Salesperson - undefined
Gold Coast Schools