Cynthia Natal
SanAntonio,TX
Summary
Results-driven Senior Human Resources Manager experienced in employee relations and conflict resolution. Achieved employee satisfaction and retention by fostering open communication, building trust, and standardizing HR policies to align employee needs with organizational objectives. Focused on promoting a positive and inclusive workplace culture through adaptability, empathy, and sound judgment in addressing sensitive workplace issues.
Overview
10
10
years of professional experience
Work History
Sr. Human Resources Manager /Business Partner
IBEX
07.2019 - 10.2025
- Developed HR strategies, set team goals, and advised leadership team on HR matters to align workforce initiatives with business objectives.
- Addressed grievances, guided leadership through complex disciplinary actions, conducted investigations, and fostered a positive culture.
- Ensured adherence to employment laws and managed HR policies and procedures.
- Managed HRIS and data analytics to streamline reporting and enhance HR metrics for decision-making.
- Developed and Led employee orientation and training programs.
- Led weekly meetings with department heads to focus group concerns, attrition data, and recap of all emerging concerns.
- Supported Region of 2000+ employees covering Virginia, West Virginia, Tennessee, Oklahoma, Texas, and Pennsylvania
- Partnered with Learning and Development team to spearhead a Leadership course for all new and existing leaders.
Sr. Employee Relations Manager
VOLT Staffing
04.2016 - 07.2019
- On site Employee Relations Support for 800+ employees
- Investigated and Resolve Employee Relations escalations to ensure all policy and procedures and applicable laws are followed
- Identified areas of improvement to improve attendance attrition and partnered with leadership to establish a new attendance policy which improved attendance by 10%
- Meet with Team/Operations Manager on a weekly basis to address all employee concerns regarding attendance and performance concerns
- Met with team/operations manager weekly to address employee concerns regarding attendance and performance
- Investigated and resolved Employee Relations escalations to ensure all policy and procedures and applicable laws are followed
- Plan, schedule and conduct testing/study sessions for potential candidates
- Focal point for any Workers' Comp claims for the company and worked directly with risk management to ensure compliance of case handling
- Created first day check-in process to capture accurate fill rate data for client
Education
BACHELOR'S DEGREE - Psychology
Texas State University
San Marcos, TXSkills
- Full cycle Hiring
- Talent acquisition
- Recruitment strategy
- HR compliance
- Onboarding and orientation
- Employee Engagement
- Employee attrition analysis
- Legal risk management
- Retention strategies
- Diversity and inclusion
- Legal Compliance and Risk Management
- Policy development
- Policy enforcement
- Employee handbook development
- Recruitment plan
- HRIS management
- HRIS proficiency
- Recruitment plan
- Workforce planning
- Career pathing
- Onboarding process
- Leadership coaching
- Career development
- Policy creation
- Organizational development
- Union relations
- Employer value proposition
- Background checks
- Exit interviews
- Planning and organizing
- Microsoft office proficiency
- Recordkeeping
- Performance assessment
- Training and mentoring
- Staff management
- Policy enforcement
- Handbook creation
- Performance assessment
- Recruitment management
Personal Information
Title: HUMAN RESOURCE BUSINESS PARTNER
Timeline
Sr. Human Resources Manager /Business Partner
IBEX
07.2019 - 10.2025
Sr. Employee Relations Manager
VOLT Staffing
04.2016 - 07.2019
BACHELOR'S DEGREE - Psychology
Texas State University