Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Natera

El Paso,TX

Summary

Proven track record in enhancing customer satisfaction and retention, notably with Dish Network Corp, by leveraging emotional intelligence and Microsoft Office proficiency. Skilled in cultivating client relationships and implementing innovative sales strategies, leading to significant business growth. Excel in training peers and managing customer accounts, demonstrating exceptional multitasking and prioritization capabilities. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Overview

6
6
years of professional experience

Work History

Retention Account Executive

Dish Network Corp
10.2023 - Current
  • Successfully sell DISH and Boost products and services to new and existing customers
  • Assess each customer’s needs and offer the best value
  • Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
  • Effectively manage time, open to learning new methods and looking to advance as a sales contributor
  • Build and maintain customer relationships
  • Document customer information including demographic, billing, etc.
  • Provide excellent customer service, listen to the customer and ensure their satisfaction

SALES REPRESENTATIVE 01/2021 to 08/2023

Charter Communications, Spectrum
01.2021 - 08.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.

Insurance Sales Agent

Allstate
09.2018 - 01.2021
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Met with prospective clients to discuss insurance needs and provide solutions.

Education

Associate of Arts - Engineering (Pre-Engineering)

El Paso Community College
El Paso, TX

Skills

  • Adobe Systems Adobe acrobat
  • Staff Training
  • Microsoft Excel
  • Microsoft Office
  • Establish and maintaining customer relationships
  • Administrative functions
  • Multitasking and prioritization
  • Emotional intelligence
  • Quality call procedures
  • Document Management

Timeline

Retention Account Executive

Dish Network Corp
10.2023 - Current

SALES REPRESENTATIVE 01/2021 to 08/2023

Charter Communications, Spectrum
01.2021 - 08.2023

Insurance Sales Agent

Allstate
09.2018 - 01.2021

Associate of Arts - Engineering (Pre-Engineering)

El Paso Community College
Cynthia Natera