Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Neal

Columbus,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Have the willingness to take on added responsibilities to meet team goals while maximizing customer service opportunities and exceeding individual performance goals

Overview

12
12
years of professional experience

Work History

Dual Wire Specialist II - Closing

JPMorgan Chase
Columbus, Ohio
01.2021 - Current



  • Operated computers programmed with accounting software to record, store and analyze information.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Prepared and approve wires for customers for closing
  • Processed 15 to 50 loans daily from assigned listing
  • Communicated with title companies and law offices to verify wire information prevent wire fraud


Operational Specialist II

JP Morgan Chase
Columbus, Ohio
07.2011 - 02.2021
  • Directed day-to-day logistical operations of insurance functions to ensure accurate processing on MSP servicing system
  • Perform 5 Monthly Transactional Audits totaling 150 loans per week.
  • Performed special projects such as training onsite and Manila partners; creating and maintaining procedures; completed onsite audits to 3rd party vendors to ensure data accuracy and procedures were followed
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.

Operationa Senior Specialist

JP Morgan Chase
Columbus, OH
01.2011 - 06.2011
  • Researched and monitored delinquent property taxes within Chase Home Equity Portfolio
  • Analyzed value of Chase-owned properties, by reviewing appraisals, BPO value, Principal Balance,
  • Reviewed vendor reporting to identify tax delinquencies
  • Issued checks for non-payment of delinquent taxes to various taxing authorities within the United States.

Operations Analyst

JP Morgan Chase
Columbus, Ohio
11.2010 - 01.2011
  • Prepared maintenance and compliance reports for executive summaries and presentations.
  • Performed all Flood Insurance-related functions in servicing a portfolio of over 5 million loans.
  • Conducted extensive research, reviewed customer accounts, and followed up on requests via telephone and written correspondence.
  • Maintained system data accuracy through strong knowledge of MSP CCW, Track All 2.0, and Corelogic.
  • Completed the following functions in a timely manner; Weekly / Monthly exception reports

Education

Bachelor of Arts - Business Management

Ohiio Christian University
Circleville, OH
04.2017

Skills

  • Client Inquiries Management
  • Web-Based Applications
  • Discrepancy Resolution
  • Steadfast Managerial and Leadership skills
  • Excellent Verbal and Written communication
  • Acute Analytical ability and Problem Solving
  • Strong Organizational and Multi-tasking skills

Timeline

Dual Wire Specialist II - Closing

JPMorgan Chase
01.2021 - Current

Operational Specialist II

JP Morgan Chase
07.2011 - 02.2021

Operationa Senior Specialist

JP Morgan Chase
01.2011 - 06.2011

Operations Analyst

JP Morgan Chase
11.2010 - 01.2011

Bachelor of Arts - Business Management

Ohiio Christian University

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