Cynthia Nol
Silver Spring,MD
Summary
Dedicated dental receptionist with expertise in appointment scheduling, insurance verification, and patient relations. Committed to enhancing patient experiences while ensuring HIPAA compliance and efficient office operations.
Detail-oriented dental receptionist with over 5 years of experience in customer service and insurance coordination. Proven ability to streamline office procedures and enhance patient satisfaction through exceptional communication and multitasking skills.
Overview
23
23
years of professional experience
Work History
Dental Receptionist
West End Dental
Washington, DC
07.2021 - Current
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Assisted with insurance verification and billing inquiries, ensuring accurate processing.
- Maintained patient records in electronic health record (EHR) system for seamless access.
- Coordinated communication between patients and dental staff to enhance service delivery.
- Handled incoming calls and inquiries, providing exceptional customer service to patients.
- Streamlined office procedures, improving efficiency in front desk operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Insurance Coordinator
Dynamic Dental Care
Silver Spring, MD
08.2018 - 07.2021
- Coordinated patient insurance verification processes to ensure timely approvals and minimize delays.
- Led initiatives to enhance patient education regarding insurance benefits and coverage options.
- Verified insurance and communicated coverage to staff and patients.
Dental Insurance Coordinator & Data Entry
College Park Dental
College Park, MD
08.2003 - 07.2018
- Managed dental insurance claims processing and verification for patient accounts.
- Coordinated benefits eligibility inquiries to ensure accurate patient coverage information.
- Developed and maintained relationships with insurance providers to streamline communication.
- Resolved billing discrepancies by collaborating with patients and insurance representatives.
- Led monthly audits of insurance claims to ensure compliance with regulations and standards.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Education
High School Diploma -
Holy Angel University
Angeles City, Pampanga Philippines06.1992
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Insurance verification
- Patient scheduling
- HIPAA compliance
- Mail sorting and distribution
- Patient relations
- Data entry
- Office opening and closing
- Patient services
- Maintaining cleanliness
- Friendly and outgoing
- Appointment confirmation
- Customer service
Languages
Tagalog
Full Professional
Timeline
Dental Receptionist
West End Dental
07.2021 - Current
Insurance Coordinator
Dynamic Dental Care
08.2018 - 07.2021
Dental Insurance Coordinator & Data Entry
College Park Dental
08.2003 - 07.2018
High School Diploma -
Holy Angel University