Cynthia Nolan
Bellevue,NE
Summary
Detail-oriented sales associate with a Bachelor's degree in Human Resource Management and 30 years of experience in customer-facing roles. Proficient in sales, customer service, and retail operations. Seeking a Sales Management or Human Resource Generalist Positon.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Dollar Tree
11.2024 - Current
- Answered customer questions about product knowledge and store specific merchandiser.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Shoe Sales Associate
Haney Shoe Store
01.2024 - 11.2024
- Assisting customers in sizing, shoe selection and ordering
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Sales Associate
2020 Companies
09.2023 - 01.2024
- Traveling to various locations in the Midwest pertaining to selling retail technology and product training
- Working with employees on product knowledge of HP technology and upselling in driving sales
- Attention to detail in displays and functions of products, as well as selling techniques
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Key Holder/Sales Associate
At Home The Home Decor Superstore
06.2023 - 09.2023
- Assisting customers with product, processing transactions and purchases
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Homemaker
Homemaker
07.2021 - 08.2023
- Took care the home environment in cleaning, organizing and maintaining cleanliness.
- Processing monthly bills in a timely manner.
- Doing laundry, ironing and picking up dry cleaning.
- Shopping for the home, groceries, pet and my husband and I.
- Maintaining yard work and planting garden.
- Taking m husband to work and picking him up every morning.
- Taking care of the family pet.
Customer Service Representative
Best Buy
11.2020 - 07.2021
- Taking inbound calls from customers calling with concerns pertaining to orders, product, delivery and availability
- Processing orders, purchases, creating appointments, processing refunds and amending orders
- Technical support, troubleshooting and assisting customers with product knowledge, function and setup
Key Holder/Sales Associate
Office Depot
09.2017 - 10.2020
- Hired as a Sales Associate and Tech Support addressing product knowledge, tech questions, using sales techniques to sell furniture, product, copy projects and placing stock
- Creating planograms, cashiering, placing orders and scheduling appointments for deliveries
- Opening and closing store, as well as processing cash tills
- Training, recruiting and taking part in hiring
Education
Bachelor's degree - Human Resource Management
Bellevue University
Bellevue, NE12.2020
Associate's degree - General Studies
Iowa Western Community College
Council Bluffs, IA05.2016
Skills
- Upselling
- Order processing
- Verbal and written communication
- Payment processing
- Cashiering
- Management
- Staff training
- Time management
- Store opening and closing
- Sales training
- Front Desk
- Training & Development
- Retail
- Customer Service Support
- Tech Support
- Data Management
Certification
Driver's License
Timeline
Sales Associate
Dollar Tree
11.2024 - Current
Shoe Sales Associate
Haney Shoe Store
01.2024 - 11.2024
Sales Associate
2020 Companies
09.2023 - 01.2024
Key Holder/Sales Associate
At Home The Home Decor Superstore
06.2023 - 09.2023
Homemaker
Homemaker
07.2021 - 08.2023
Customer Service Representative
Best Buy
11.2020 - 07.2021
Key Holder/Sales Associate
Office Depot
09.2017 - 10.2020
Bachelor's degree - Human Resource Management
Bellevue University
Associate's degree - General Studies
Iowa Western Community College
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