Cynthia Ochoa
El Paso,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Auditor
Expeditors
1401 Pullman Dr Ste A
09.2020 - Current
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with auditee staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Trained new employees on accounting principles and company procedures.
Data Entry Clerk
Expeditors International
1401 Pullman Dr
10.2020 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Collated and organized data entry documents into filing systems for easy access.
Forklift Operator
Expeditors International
1401 Pullman Dr
12.2021 - Current
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Dispatcher
Expeditors
El Paso, TX
04.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Played an instrumental role in achieving departmental KPIs, consistently meeting or exceeding targets for customer satisfaction, on-time delivery rates, and cost control.
Leader
Golden Peanut Company
19 Founders Blvd, El Paso, TX 79906
08.2015 - 08.2020
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Communicated with supervisors regarding any issues with packaging process.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Lifted, moved and organized large boxes of food to transport to and from storage.
- Completed daily orders with expert picking and packing of shipments.
- Set up, started and shut down production line equipment to resolve issues and at beginning or end of work shift.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled containers, container tags or products.
- Placed items into bags, boxes or other containers.
- Cleaned and maintained production area and equipment.
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Re-packaged damaged or incorrectly packaged items.
- Weighed packaged items to calculate total weight.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Identified and documented quality discrepancies for management to develop resolutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Education
Roswell Job Corps
Roswell, NMSkills
- Process Evaluations
- Audit Reporting
- Issue Resolution
- Profits and Losses Tracking
- Deficiency Documentation
- Problem Solving
- Attention to Detail
- Documentation
- Shipment Processing
- Material Handling
- Shipping and Receiving
- Team Player
- Punctual and Reliable
- Warehouse Operations
- Customer-Focused
- Delivery Tracking
- Documentation and Reporting
- Paperwork Processing
Timeline
Dispatcher
Expeditors
04.2023 - Current
Forklift Operator
Expeditors International
12.2021 - Current
Data Entry Clerk
Expeditors International
10.2020 - Current
Auditor
Expeditors
09.2020 - Current
Leader
Golden Peanut Company
08.2015 - 08.2020
Roswell Job Corps