Nic Miller
Aurora,Il
Summary
Accomplished Sr. Director of Operations with a proven track record, enhancing operational efficiency and spearheading financial growth. Expert in audit reporting and fostering team collaboration, I've led transformative initiatives, significantly boosting revenue and streamlining processes. Renowned for meticulous attention to detail and strategic decision-making, I excel in driving performance and achieving organizational objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Auditor
Safety Culture
Travel
10.2023 - 11.2024
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Followed established auditing processes to meet internal and regulatory requirements.
General Manager
Cj Logistics
Illinois
04.2021 - 09.2024
- Responsible for safety, production financial success for a 1M sq ft distribution center
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Sr. Director of Operations
Toys"R"Us
05.2005 - 06.2019
- Led change management efforts to successfully implement new technologies and systems across the organization.
- Facilitated staff training programs to ensure employees were knowledgeable about the latest industry trends, best practices, and tools required for their roles.
- Reduced costs while maintaining quality through effective resource allocation and budget management.
- Mentored team members, fostering a culture of professional growth and development.
- Boosted revenue growth with strategic business development initiatives.
- Delivered successful projects on time and within budget, utilizing strong project management skills.
- Optimized supply chain performance by establishing strong vendor relationships and improving inventory management systems.
- Increased employee engagement by promoting a positive work environment that valued communication, teamwork, and recognition of achievements.
- Managed cross-functional teams for maximum efficiency and collaboration.
- Improved overall productivity by identifying areas for improvement and implementing necessary changes.
- Ensured compliance with industry regulations and company policies through rigorous audits and evaluations.
- Streamlined operations by implementing efficient processes and workflow strategies.
Education
History
Illinois State University
Normal, IL05.2005
General
Joliet Junior College
Joliet, IL05.2003
Skills
- Attention to detail
- Team collaboration
- Audit reporting
- Decision-making
- Process evaluations
- Financial reporting
- Industry expertise
- Root-cause analysis
- SOP adherence
- Operational efficiency
- Strategic planning and execution
- Process improvement
- Cost control
- Workforce planning
- Performance analysis
- Operations management
Certification
Green belt
PMP- project management
CSCP- certified supply chain professional
Timeline
Auditor
Safety Culture
10.2023 - 11.2024
General Manager
Cj Logistics
04.2021 - 09.2024
Sr. Director of Operations
Toys"R"Us
05.2005 - 06.2019
History
Illinois State University
General
Joliet Junior College