Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cynthia Odom

Broken Arrow,OK

Summary

Enthusiastic Cosmetology Instructor with 10 years of experience teaching and 11 years of experience in Cosmetology. Outstanding eye for detail and organizational capabilities with extensive knowledge of individualized lesson plans and monitoring student growth. Committed to long-term results in stimulating environments.

Overview

15
15
years of professional experience

Work History

OWNER/BROW ARTIST/WAXER

Brow Identity
07.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Fostered strong relationships with clients to boost retention rates.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

MASTER EDUCATOR

Jenks Beauty College
01.2023 - 02.2024
    • Increased student motivation with engaging lessons and a supportive classroom environment.
    • Collaborated with colleagues to develop cross-curricular projects, enriching students'' learning experiences.
    • Evaluated student progress through assessments and provided targeted feedback, guiding their improvement over time.
    • Developed and implemented tailored instructional plans for diverse student populations, resulting in improved academic outcomes.
    • Integrated real-world examples into lessons, providing context for abstract concepts and helping students make connections between course content and their own lives.
    • Established a positive rapport with students by creating an inclusive classroom culture that values diversity and fosters respect among peers.
    • Enhanced students'' critical thinking skills by incorporating problem-solving activities in lessons.
    • Built relationships and communicated with parents to provide best learning environment for children.
    • Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
    • Created and developed lesson plans to meet students' academic needs.

CUSTOMER SERVICE REPRESENTIVE/FLOOR LEAD

Lee Media Group
05.2020 - 06.2022
  • Customer Service Email Specialist
  • Answering phones with polite, courteous, and professional manner
  • Address inquiries of billing, delivery, and digital
  • Ask probing questions to identify customer issue or concern
  • Escalating an issue or concern to the correct department
  • Provide online support for current print and digital subscribers
  • Handle all calls with customers so that the customer is 100% satisfied when the call ends.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

CLINIC MANAGER

Massage Envy
08.2018 - 04.2020
  • Hired, trained and supervised employees to maintain team of high performers.
  • Make requested account changes
  • Respond to questions and concerns about service, and escalate calls appropriately
  • Administrative duties intel with daily operations of the clinic
  • Counsel customers on options for service and coverage
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
  • Balance daily cash deposits and bank deposits with a zero-error rate
  • Process payroll
  • Supervise 16+ employees
  • Recruiting new employees
  • Maintain inventory
  • Negotiate accounts
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Maintained Inventory
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Created and implemented policies to improve operational efficiency and patient care quality.

NEWSPAPER CARRIER

Tulsa World Newspaper
11.2018 - 05.2019
  • Selected the most efficient route for daily deliveries
  • Resolved customer complaints
  • Picked up and prepared newspapers for daily deliveries
  • Daily delivery of newspaper in a timely manner.
  • Distributed papers in various weather conditions during early morning.
  • Provided exceptional customer service, responding promptly to inquiries or requests from clients.

STYLIST MANAGER

Elephant in the Room
01.2016 - 04.2018
  • Collaborated with team members to execute successful promotional events and boost clientele base.
  • Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
  • Built strong partnerships with industry professionals such as photographers and makeup artists to provide comprehensive services during special events or collaborations.
  • Managed a team of stylists, resulting in improved customer service and increased sales.
  • Increased client satisfaction by providing personalized styling advice tailored to individual needs.
  • Developed long-lasting relationships with clients, leading to high levels of repeat business.
  • Streamlined appointment scheduling process, improving efficiency and reducing wait times for clients.
  • Maintained a clean and organized work environment, promoting a professional image for the salon.
  • Created detailed descriptions of salon and spa packages, discounts and facility features to inform customers of offerings.
  • Mentored junior stylists, enhancing their skills and contributing to overall salon success.

COSMETOLOGY INSTRUCTOR/OPERATOR

Carswell Beauty School
08.2012 - 01.2016
  • Oversee 30+ adult students
  • Prepared daily lesson plans
  • Prepared monthly evaluation of students
  • Demonstrated various techniques in the field
  • Enforce regulations set by state and federal
  • Perform evaluation of client's hair
  • Perform color, cut and style services
  • Perform facials, massages
  • Kept detail records of services on clients
  • Educated clients on proper maintenance of hair and skin.

DIRECTORY ASSISTANT OPERATOR /SUPERVISIOR

Unicor Industries
04.2009 - 02.2011
  • Handle high volume of incoming calls
  • Direct caller to correct listing
  • Ensure customer was satisfied by end of call
  • Handle customer complaints
  • Ensure call volume remains under time limit
  • Oversee 25 employees a shift
  • Ensure accuracy rate of employees.

Education

Barber Crossover/Instructor

Broken Arrow Beauty College
Broken Arrow, OK
07.2024

Cosmetology Master Educator

Carswell Beauty College
Fort Worth, TX
04.2012

Cosmetology

Carswell Beauty College
Fort Worth, TX
08.2011

Skills

    • Dependable
    • Excellent interpersonal and oral communication skills
    • Professional
    • Organizational skills
    • Excellent listening skills and the ability to answer questions
    • Teaching strategies
      • Student Motivation
      • Online Teaching
      • Classroom Management
      • Lesson Planning
      • Curriculum Development

Additional Information

Beauty Change Lives Scholarship Judge

SkillsUSA Judge

Certified in Dermalogica

EPA Certified

Bloodborne Pathogen Certified


Timeline

MASTER EDUCATOR

Jenks Beauty College
01.2023 - 02.2024

OWNER/BROW ARTIST/WAXER

Brow Identity
07.2022 - Current

CUSTOMER SERVICE REPRESENTIVE/FLOOR LEAD

Lee Media Group
05.2020 - 06.2022

NEWSPAPER CARRIER

Tulsa World Newspaper
11.2018 - 05.2019

CLINIC MANAGER

Massage Envy
08.2018 - 04.2020

STYLIST MANAGER

Elephant in the Room
01.2016 - 04.2018

COSMETOLOGY INSTRUCTOR/OPERATOR

Carswell Beauty School
08.2012 - 01.2016

DIRECTORY ASSISTANT OPERATOR /SUPERVISIOR

Unicor Industries
04.2009 - 02.2011

Barber Crossover/Instructor

Broken Arrow Beauty College

Cosmetology Master Educator

Carswell Beauty College

Cosmetology

Carswell Beauty College

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Cynthia Odom