CYNTHIA OMINE
Surprise,AZ
Summary
Proven Collections Manager and DMV Clerk with a track record of reducing write-offs by $24,000 on average for Airport Marina Honda & Ford, showcasing strong negotiation and administrative skills. Expert in vehicle registration and title processing, adept at improving operational efficiency and customer satisfaction. Highly trainable team player committed to excellence.
Overview
31
31
years of professional experience
Work History
DMV Title Clerk
Larry H Miller Dodge Ram Avondale
Avondale, Arizona
03.2020 - Current
- Posted and tracked titling transactions and completed month-end accounting reports.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Resolved customer complaints in a timely manner while adhering to departmental policies and procedures.
- Performed daily audits to verify accuracy of paperwork and payments received from customers.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Processed title applications for new vehicles or transfers of ownership.
- Assembled photographs with printed license information to produce completed documents.
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
- Issued temporary tags when necessary while ensuring proper documentation was completed.
- Accepted payment from customers via cash, check or credit card transactions.
- Processed lien releases on existing titles according to established timelines.
- Scanned documents into digital filing system for easy retrieval.
- Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
- Prioritized and organized tasks to efficiently accomplish service goals.
Collections Manager
Airport Marina Honda & Ford/ Marina Toyota
03.2004 - 07.2016
- Send certified demand letters
- Negotiate payment arrangements
- Managed deferred automobile payments
- File small claims cases
- Appear in court for company as needed
- Make payment arrangements with customers once judgements were entered
- File for garnishments
- Reconcile schedules
- Work with finance managers on payment arrangements
- Complaint resolution
- Succeeded in saving each store on average $24,000 in write offs through collections
- Assisted each store in saving $5,000 - 7,000 per month on check guarantee services
- High success rate in collecting which included on phone agreements as well as court appearances
- Display thoroughness while adhering to policies set forth by management
Wholesale DMV Clerk
Airport Marina Honda & Ford/ Marina Toyota
09.1993 - 03.2004
- Prepare DMV documents for wholesalers and auctions
- Perform title searches
- Recreated titles as needed
- Apply for duplicate titles
- Apply for out of state duplicate titles
- Posted wholesales to accounting
- Reconciled schedules to make sure we were paid accurately
- Maintained file with sellers permits business licenses for wholesalers
- Sent wholesalers 1099's
- Issued paychecks for vehicles
- Review titles before releasing payments
Education
High School Diploma -
Huntington Park High School
Huntington Park, CA06-1980
Skills
- Microsoft Office
- Administrative
- Team player
- Highly trainable
- Management
- Negotiations
- Collections
- Vehicle registration
- Title processing
- CDK
- Reynolds & Reynolds
References
References available upon request.
Timeline
DMV Title Clerk
Larry H Miller Dodge Ram Avondale
03.2020 - Current
Collections Manager
Airport Marina Honda & Ford/ Marina Toyota
03.2004 - 07.2016
Wholesale DMV Clerk
Airport Marina Honda & Ford/ Marina Toyota
09.1993 - 03.2004
High School Diploma -
Huntington Park High School
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