Summary
Overview
Work History
Education
Skills
Timeline
Manager

Cynthia Ortega

Los Banos,CA

Summary

Strong focused on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistency meeting changing organizational needs.

Overview

12
12
years of professional experience

Work History

Manager

Spirit Halloween
08.2021 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.

Paraprofessional

360 Degree Inc
04.2018 - 06.2021
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Reported on student progress, behavior, and social skills to parents.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.

Elderly Caregiver

Maria Reynoso
07.2016 - 04.2018
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, and managed laundry.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Collaborated with healthcare team members to provide comprehensive care plans for each patient.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Ensuring medications are taken correctly and on time, including understanding potential side effects and interactions.
  • Identifying triggers for agitation or confusion, using calming techniques to manage challenging behaviors.
  • keeping a supportive environment to reduce anxiety and stress on dementia patients.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Managed challenging behaviors on dementia patients by reassuring and redirecting the situation.
  • Administered medications as prescribed by physicians, ensuring proper dosage.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Sales Associate

Carters Inc
02.2012 - 06.2015
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed inventory to ensure product availability, contributing to uptick in sales.

Education

High School Diploma -

San Benito High School
Hollister, CA
12-2012

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Staff training and development
  • Shift Scheduling
  • Negotiation
  • Teamwork and collaboration
  • First Aid/CPR Certified
  • Computer skills
  • Bilingual

Timeline

Manager

Spirit Halloween
08.2021 - 11.2023

Paraprofessional

360 Degree Inc
04.2018 - 06.2021

Elderly Caregiver

Maria Reynoso
07.2016 - 04.2018

Sales Associate

Carters Inc
02.2012 - 06.2015

High School Diploma -

San Benito High School

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Cynthia Ortega