Cynthia Oyola
Medical Patient Interviewer
Cocoa,FL
Summary
I would like the opportunity to work for a company that is honest and fair in their dealings and to be committed to properly and promptly addressing customer needs. I want to be the kind of employee upon which a company can depend on!
Overview
18
18
years of professional experience
Work History
Independent Contractor
Apptical Corp
, Florida
04.2009 - 12.2011
- Conduct telephone inspections/interviews on Insurance clients to enable Insurance companies to screen, manage risk, and underwrite more efficiently and profitably
Insurance Agent
WellCare
Merritt Island, FL
12.2005 - 02.2009
- As a Licensed Health Ins
- I took inbound and outbound calls from seniors and explained the insurance packages available to them in their county
- I coached new and existing agents to become more aggressive and comfortable over the phone when selling to a prospective client
- And by doing so was able to lower my campaigns turnover and raise our conversion rates
- Provided customer service to the following companies: - Wellcare (Lic
- Agent) - Farmer's Insurance (Sales and Quality control) - Bristol,Meyers,Squibb - MX Energy (take bill payments and explain bills to customers or provide Bill balance and set payment arrangements)
- Ran the center's call dialer not only for our center but for other Protocol Centers in the United States.
Preschool Teacher
Lil' Choo Choo
Cocoa, FL
04.2005 - 12.2005
- Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children in the program
- Supervise children in the Pre-school
- Communicate with parents and members of the community
- Maintain program administration
- Perform other related duties as required
Bilingual Sales Clerk and Interpreter
Qablawi Auto Sales
Cocoa, FL
09.2004 - 11.2004
- Answer calls and transfer to correct line
- Prepare paperwork for all new sales
- File paperwork and payment reciepts
- Take payments and provide balances upon request
Medical Interviewer
Crossroads Group Inc
Keller, TX
10.2011 - Current
- Conduct interviews on recent patients to help organizations hear and respond the voice of the customer/patient.
- Report findings in manner which facilitates effective follow-up action at all levels
- Translate comments and concerns voiced by Spanish speaking patients to English.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Explained questions in better detail for interviewees to allow truthful answers.
- Completed surveys by rechecking contact information before ending each call.
- Worked flexible hours across night, weekend and holiday shifts.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
Skills
Data Entry
Organization and Time Management
Excellent Communication
Bilingual (English/Spanish)
Flexible and Adaptable
Good Telephone Etiquette
Analytical and Critical Thinking
Dependable and Responsible
Problem-Solving
Cultural Awareness
Critical Thinking
Timeline
Medical Interviewer
Crossroads Group Inc
10.2011 - Current
Independent Contractor
Apptical Corp
04.2009 - 12.2011
Insurance Agent
WellCare
12.2005 - 02.2009
Preschool Teacher
Lil' Choo Choo
04.2005 - 12.2005
Bilingual Sales Clerk and Interpreter
Qablawi Auto Sales
09.2004 - 11.2004