Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabrielle Moore

Windsor,CO

Summary

Recently relocated to Colorado and am looking for a customer service type position.

Extensive customer service experience in administration, food service, dog training and dog/cat boarding. Adept at resolving customer disputes and achieving a win-win situation to retain customers.

Service-oriented with 10 years of past experience in restaurant industry. Engaging personality and flexible approach, motivated to learn, grow and excel in the service industry. Capable at serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Organized and dependable, successful at managing multiple priorities with a positive attitude.
Upbeat, friendly, and able to anticipate customer needs to facilitate enjoyable dining experiences. Reliable employee offering excellent communication and good judgment. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Independent Contractor

DoorDash
Windsor, CO
04.2021 - Current
  • Deliver outstanding service to customers
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibit high energy and professionalism when dealing with customers and staff.
  • Deliver prompt service to prioritize customer needs.
  • Meet customer call guidelines for service levels, handle time and productivity.
  • Maintain a 4.98 Customer Service Rating with excellent reviews.

OWNER/OPERATOR

BAYVIEW PET RESORT
CLINTON, WA
06.2008 - 10.2020
  • Responsible for smooth operation and financial feasibility of pet boarding and day care resort
  • Managed several employees, provided high level of care and instilled confidence and trust in pet owners.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
  • Communicated with pet parents, sharing pictures and relevant information regarding treasured animals
  • Cared for animals for up to 30 nights during owner absences
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers

CERTIFIED DOG TRAINER

COVINA, Windsor, CA, CO
01.2004 - 01.2008
  • Performed obedience training on puppies
  • Instructed pet owners how to work with their dogs, young and old
  • Evaluated animals to determine temperaments, abilities and aptitude for training
  • Consulted with owners to discuss behavioral concerns and determine final goals
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions
  • Observed dogs in various settings to determine behavioral concerns and problems
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward
  • Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing

SAFETY TECHNICIAN

ADP, INC
01.1999 - 01.2004
  • Responsible for control of access to company confidential technology and restricted areas throughout
  • Managed periodic company safety, earthquake and fire drills
  • Worked as assistant to company data manager.

Education

High School Diploma -

Cary Grove High School
Cary, IL
1979

Skills

  • Computer programs and proficient in typing, ten key, secretarial skills, data entry, managing employees, training employees, motivating employees Extremely high work ethics and client/customer relations
  • Attention to Detail
  • Self-Motivated
  • Flexible and Adaptable
  • Excellent Communication
  • Multitasking Abilities
  • Decision Making
  • Analytical and Critical Thinking
  • Data Entry

Languages

French

Timeline

Independent Contractor

DoorDash
04.2021 - Current

OWNER/OPERATOR

BAYVIEW PET RESORT
06.2008 - 10.2020

CERTIFIED DOG TRAINER

01.2004 - 01.2008

SAFETY TECHNICIAN

ADP, INC
01.1999 - 01.2004

High School Diploma -

Cary Grove High School
Gabrielle Moore