Cynthia Pedroza
El Paso,Texas (TX)
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
11
11
years of professional experience
Work History
Sales Representative
Land Rover Of El Paso
08.2019 - 02.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Sales Representative
Macova Auto Group
06.2017 - 08.2019
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Cold-called leads and closed large number of new sales over several months.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Executive Assistant
Carrera Motors LLC
02.2015 - 06.2017
- Trained junior office staff in correct procedures and reporting requirements.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Front End Supervisor
The TJX Companies, Inc.
01.2013 - 12.2014
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Offered credit applications to customers, cross-selling and converting 5 out of 10 customers into cardholders.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Team Supervisor
Yogen Fruz
06.2009 - 05.2012
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
Education
Bachelor's of Business Management -
The University of Texas At El Paso
El Paso, TX05.2024
Skills
- Lead Prospecting
- Persuasive Techniques
- Closing Sales
- B2B Sales
- Automotive Knowledge
- Inside and Outside Sales
- Product and Service Knowledge
- Network Development
- Sales Representation
- Post-Sales Support
- Onsite Product Demonstrations
- Maintaining Customer Database
- Commission Sales
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Land Rover Of El Paso
08.2019 - 02.2021
Sales Representative
Macova Auto Group
06.2017 - 08.2019
Executive Assistant
Carrera Motors LLC
02.2015 - 06.2017
Front End Supervisor
The TJX Companies, Inc.
01.2013 - 12.2014
Team Supervisor
Yogen Fruz
06.2009 - 05.2012
Bachelor's of Business Management -
The University of Texas At El Paso
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