Cynthia Perez
Highland,CA
Summary
Goal-oriented Customer Service Manager with 4 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty while maintaining customer satisfaction and contributing to company success.
Overview
11
11
years of professional experience
Work History
Manager
European Wax Center
Riverside, CA
01.2017 - Current
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Between billing department and customers to resolve problems.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Achieved above average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
- Conducted weekly inventories of raw materials and components on work floor.
Sales Representative
Pacific West Insurance
San Jose, CA
10.2015 - 11.2016
- Collected all premiums on or before effective date of coverage.
- Organized joint sales calls with current customers and outside vendors.
- Entered numerical data into databases in a timely and accurate manner.
System Development Intern
IBM
San Jose, CA
06.2012 - 08.2012
- Modified existing software to correct errors, adapt to new hardware and improve performance.
- Drafted comprehensive reports to document bugs and design flaws.
Education
Associate of Arts - Nursing
Riverside City College
High School Diploma - undefined
William C. Overfelt High School
Skills
- Bilingual- Spanish
- Exceptional workflow management
- Accurate and detailed
- Staff Management
- Detail-oriented
- Verbal and written communication
Timeline
Manager
European Wax Center
01.2017 - Current
Sales Representative
Pacific West Insurance
10.2015 - 11.2016
System Development Intern
IBM
06.2012 - 08.2012
Associate of Arts - Nursing
Riverside City College
High School Diploma - undefined
William C. Overfelt High School