Cynthia Perez
Miami,FL
Summary
Professional hospitality specialist prepared for high-impact roles in exclusive environments. Strong background in guest relations, event coordination, and personalized service. Known for team collaboration, adaptability, and delivering results. Expert in managing high-profile clients, ensuring exceptional experiences, and maintaining standards of excellence.
Overview
8
8
years of professional experience
Work History
VIP Hostess
RCI Hospitality Holdings Inc.
04.2021 - Current
- Contributed to the success of special events by assisting in event planning tasks such as guest list management and invitation distribution.
- Enhanced guest experience by providing personalized attention and anticipating needs.
- Built strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
- Cultivated a positive work environment by fostering teamwork among colleagues during demanding shifts or events.
Server
Nikki Beach
08.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Admissions Coordinator
Lawrence Academy
12.2016 - 07.2018
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Assisted in student admission processes based on federal and state laws.
- Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria..
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Education
Bachelor of Science - Cybersecurity
Miami Dade College
Miami, FL04-2024
Skills
- Venue promotion
- Effective networking
- Exceptional communication
- Discretion and confidentiality
- Multilingual proficiency
- Reservation management
- Brand representation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
VIP Hostess
RCI Hospitality Holdings Inc.
04.2021 - Current
Server
Nikki Beach
08.2018 - 03.2020
Admissions Coordinator
Lawrence Academy
12.2016 - 07.2018
Bachelor of Science - Cybersecurity
Miami Dade College
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