Cynthia Peterson
Putnam
Summary
Accomplished Lead Disability Benefit Specialist with a proven track record at Unum Group, adept in HIPAA and ERISA compliance and critical thinking. Excelled in managing complex claims and enhancing client relationships through professional communication. Skilled in using Word, Excel, and specialized payment systems, significantly improving claim processing efficiency.
Overview
25
25
years of professional experience
Work History
Lead Disability Benefit Specialist
Unum Group
11.2005 - 12.2024
- Managed complex Individual Disability Benefit claims obtaining the necessary medical, financial and occupational information to make claim decisions in a timely manner.
- Determined next best steps upon receipt and review of the requested information by collaborating with appropriate resources such as medical/clinical, financial and vocational consultants.
- Resolved complex benefits-related issues promptly, maintaining strong relationships with both the claimant and their representatives.
Senior Disability Benefit Specialist
MassMutual Financial Group
03.2001 - 11.2005
- Handled telephone and written communications.
- Scheduled corporate training and/or dinner functions as needed.
- Assisted sales team with scheduling appointments.
- Scheduled all service appointments for corporate clients.
Senior Disability Benefit Specialist
MassMutual Financial Group
03.2000 - 11.2005
- Assistant to Underwriter handling written cor-respondence and telephone calls.
- Successfully managed and approved Guaranty Issue Short Term Disability policies.
Education
High School Diploma -
Putnam High School
PutnamSkills
- Use of Word and Excel and appropriate benefit payment systems
- HIPAA compliance
- Critical Thinking
- Professional in all interactions by phone or mail
Timeline
Lead Disability Benefit Specialist
Unum Group
11.2005 - 12.2024
Senior Disability Benefit Specialist
MassMutual Financial Group
03.2001 - 11.2005
Senior Disability Benefit Specialist
MassMutual Financial Group
03.2000 - 11.2005
High School Diploma -
Putnam High School
Similar Profiles
Brandon HillBrandon Hill
Customer Experience Representative I at Unum GroupCustomer Experience Representative I at Unum Group
Irving V. WeverIrving V. Wever
Life Event's Specialist at Unum GroupLife Event's Specialist at Unum Group
Gunasekar ChigarapalliGunasekar Chigarapalli
IT Delivery Director, Enterprise Data Insights at Unum GroupIT Delivery Director, Enterprise Data Insights at Unum Group