Cynthia Phillips-Green
Enumclaw,Washington
Summary
With over 25 years of CSR experience. Proficient in data analysis, critical thinking, and problem-solving. Demonstrates exceptional communication and leadership skills, enhancing team performance and operational efficiency. Passionate about leveraging analytical expertise to innovate and streamline processes in dynamic environments.
Overview
20
20
years of professional experience
Work History
ASSOCIATE MANAGER
Lake Meridian Animal Hospital
10.2019 - 09.2021
- Managed team schedules and training, enhancing efficiency and cohesion.
- Led hiring processes, securing top talent and reducing turnover.
- Resolved client issues, improving satisfaction and retention.
- Oversaw financial operations, ensuring timely payments and deposits.
- Conducted supply orders, maintaining optimal stock levels and cost control.
- Demonstrated strong work ethic and punctuality, quickly adapting to new tasks and ensuring smooth operations at the animal hospital.
- Implemented efficient processes, leading to improved workflow and better patient care, while maintaining a focus on team collaboration.
CSR
Hillside Pet Clinic
02.2002 - 09.2019
- Handled 50+ daily calls on pet behavior and medical concerns, ensuring client satisfaction.
- Collaborated with pet owners and vets for effective medical interventions and dietary plans.
- Managed inventory and facilitated staff-client communications on new pet products.
- Scheduled appointments for multiple specialists, enhancing clinic efficiency.
- Coordinated rural consultations, improving access to veterinary advice.
- Managed customer inquiries efficiently, enhancing service satisfaction and fostering a loyal client base through effective communication.
- Demonstrated punctuality and strong work ethic, contributing to a harmonious team environment.
- Provided empathetic support to pet owners, building trust and rapport while addressing their needs and concerns with care.
- Leveraged problem-solving skills to handle challenging situations, transforming customer feedback into actionable improvements for clinic services.
- Worked closely with veterinary staff to streamline processes, enhancing overall efficiency and ensuring high-quality pet care.
Education
Diploma - undefined
West High School
Anchorage05.1996
Skills
- Data Analysis (Experienced)
- Critical Thinking (Experienced)
- Problem Solving (Experienced)
- Time Management (Expert)
- Customer Service (Experienced)
- Conflict Resolution (Experienced)
Timeline
ASSOCIATE MANAGER
Lake Meridian Animal Hospital
10.2019 - 09.2021
CSR
Hillside Pet Clinic
02.2002 - 09.2019
Diploma - undefined
West High School
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