Cynthia Pineda
Los Angeles,ca
Summary
A team player. Hard worker . organized a quick learner . Takes initiative eager to learn and accomplish goals .Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in weapons, defensive tactics and conflict de-escalation techniques.
Overview
21
21
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Los Angeles, CA
03.2022 - Current
- Booth security
- Screen visitors
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Verified photo IDs and tickets to allow guests passage.
housekeeper
JV janitorial services
Los Angeles, USA
03.2021 - Current
- Housekeeping
- Move in
- Move out cleaning
- Deep clean
- Home and residential
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Scrubbed kitchen appliances, countertops and fixtures.
sales associate
Angels pet
Los Angeles, USA
07.2014 - 01.2019
- Sales
- Customer service
- Inventory
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled returns and exchanges according to company policies.
- Provided accurate information about products, prices and services.
- Assessed customer needs to provide assistance and information on product features.
- Helped customers find specific products, answered questions, and offered product advice.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
sales associate
JnK clothing
Los Angeles, USA
04.2010 - 01.2012
- Sales
- Customer service
- Open and close store
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled returns and exchanges according to company policies.
- Provided accurate information about products, prices and services.
- Assessed customer needs to provide assistance and information on product features.
- Helped customers find specific products, answered questions, and offered product advice.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Collected payments and provided accurate change.
- Placed special orders or called other stores to find desired items.
- Answered customer inquiries regarding product features, pricing, and availability.
Security Officer
G4S security
Los Angeles, USA
07.2009 - 02.2010
- Supervise entry
- Patrol Gated community
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Verified photo IDs and tickets to allow guests passage.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Ava apartments
08.2004 - 06.2006
- Foot patrol
- Booth check in and out for residents and guest
Education
High school -
reseda high school
Los Ángeles02.2010
Skills
- Premises patrol
- Electronic surveillance
- Conflict resolution techniques
- Relationship building and management
- Report writing
- FLUENT IN SPANISH AND ENGLISH
- Detail-oriented
- High level of integrity
Timeline
Security Officer
Allied Universal Security Services
03.2022 - Current
housekeeper
JV janitorial services
03.2021 - Current
sales associate
Angels pet
07.2014 - 01.2019
sales associate
JnK clothing
04.2010 - 01.2012
Security Officer
G4S security
07.2009 - 02.2010
Ava apartments
08.2004 - 06.2006
High school -
reseda high school