Cynthia P. Louis
Bayonne,NJ
Summary
Security Guard Officer monitoring CCTV, checking IDs, and screening 250-400 employees per shift across high-traffic environments. Writes incident reports, escorts visitors, and maintains a professional presence that supports safety and order. Comfortable balancing access control with clear communication and fast response to security concerns.
Overview
2
2
Languages
3
3
Certifications
21
21
years of professional experience
Work History
Administrative Receptionist/Security
Samsung
New York, NY
09.2018 - Current
- Verify IDs, screen visitors, and manage badge access procedures at entry points.
- Sort mail, handle data entry, file documents, and prepare basic reports or correspondence.
- Answer incoming phone calls, take accurate messages, and transfer calls using a multi-line phone system.
- Book appointments, coordinate room reservations, and maintain staff calendars.
- Order office supplies, keep the reception area clean and organized, and sign for deliveries.
- Secure 250-400 employees per shift.
Security Guard
Highland Community Parkland
Brooklyn, NY
09.2016 - 05.2018
- Monitor 50-100 visitor interactions per shift while maintaining controlled entry at Highland Community Parkland.
- Checked visitor IDs and verified access before granting entry to the parkland.
- Reported unusual activity and incidents promptly using physical security incident reporting.
- Responded to security concerns using incident response and emergency response procedures.
- Used CCTV system operation (AV) and visitor screening to support routine surveillance and entry checks.
Security Guard
ABM Security
New York, NY
02.2015 - 01.2016
- Monitored site activity and performed physical surveillance to identify unauthorized access or suspicious behavior.
- Documented visitor information and incident details accurately for security logs and follow-up reporting.
- Maintained a professional, customer-facing presence while guiding guests and answering basic access questions.
Cleaner/ Housekeeper
Handy Cleaning Service
New York, NY
06.2014 - 08.2014
- Cleaned and disinfected living areas, bathrooms, and shared spaces to support a sanitary, comfortable home environment.
- Dusting and polishing furniture and fittings to keep surfaces clean and presentable throughout the home.
- Completed general housekeeping tasks with attention to detail, consistency, and respect for client spaces.
Security Guard
Sovereign Security Corp
Laurelton, NY
12.2012 - 01.2014
- Monitored property through CCTV system operation (AV) and routine surveillance to identify suspicious activity.
- Documented incidents and escalated concerns through physical security incident reporting and incident response procedures.
- Controlled entry points with access control procedures, badge access control, and visitor screening.
Front Desk Receptionist
Golden Gate
Brooklyn, NY
01.2009 - 12.2011
- Registered guests and confirmed arrival details to keep check-in and check-out flow organized.
- Processed departures and collected required payments accurately at the front desk.
- Answered all incoming calls and routed guests to the appropriate person or department.
Front Desk Receptionist
Bedford Medical Center
Brooklyn, NY
06.2006 - 09.2008
- Organized patient paperwork and maintained orderly front desk files for easy retrieval.
- Updated patient information accurately and supported record keeping for daily front desk operations.
- Answered patient questions professionally and delivered courteous support at the front desk.
Certified Nursing Assistant
Holy Family Home
Brooklyn, NY
05.2005 - 08.2008
- Recorded vital signs and patient observations to support consistent bedside monitoring.
- Assisted patients with feeding and bathing while maintaining comfort and dignity.
- Delivered routine care in a long-term geriatric setting with steady attention to patient needs.
Education
High School Diploma - Security
Brooklyn Job Corps Academy
Brooklyn, NY07-2024
Skills
- CCTV system operation (AV)
- Incident response
- Physical security incident reporting
- Access control procedures
- Emergency response procedures
- Visitor screening
- Badge access control
- Perimeter patrols
- Appointment scheduling
- Insurance verification
- Patient registration
- Medical records management
- Clinic receptionist
- Patient check-in processing
- Appointment reminder calls
- Multi-line phone support
- Electronic medical records (EMR) management
Certification
Guard Card
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Haitian Creole
Additional information
- Skills
- Excellent Customer Service Skills, Professional Appearance and Demeanor, Team Player, Communication and Writing, Problem Solving, Proficient in Computers, Internet, Microsoft Office, Security License, F02. Able to communicate in English and Creole French
Timeline
Administrative Receptionist/Security
Samsung
09.2018 - Current
Security Guard
Highland Community Parkland
09.2016 - 05.2018
Security Guard
ABM Security
02.2015 - 01.2016
Cleaner/ Housekeeper
Handy Cleaning Service
06.2014 - 08.2014
Security Guard
Sovereign Security Corp
12.2012 - 01.2014
Front Desk Receptionist
Golden Gate
01.2009 - 12.2011
Front Desk Receptionist
Bedford Medical Center
06.2006 - 09.2008
Certified Nursing Assistant
Holy Family Home
05.2005 - 08.2008
High School Diploma - Security
Brooklyn Job Corps Academy