Cynthia Posadas-Ballin
Racine,WI
Summary
Results-driven Customer Service professional with over 5 years of experience in prioritizing and managing multiple tasks in fast-paced environments. Demonstrates strong teamwork skills to achieve both personal and business objectives, while effectively addressing escalated customer and employee concerns. Core competencies include problem-solving, communication, and conflict resolution. Seeking to leverage expertise in a challenging role focusing on enhancing customer experiences.
Overview
7
7
years of professional experience
Work History
Support Service Technician
Halpin Personnel- City of Racine
Racine, Wisconsin
10.2024 - Current
- Managing and creating contracts for the TID Grant Program for Homeowners.
- Compile and prepare necessary data.
- Review and submit in polymorphic submitted forms. Coordinate contracts and signings.
- Provide homeowners with clear instructions on the next steps they need to take to finalize the contract.
- Perform other tasks as assigned by the office manager.
- Answer general questions, direct inquiries properly, and provide solutions over the phone, in person, or via email.
- Perform secretarial tasks for the department.
- Learn about the responsibilities of each division, and assist other departmental divisions with tasks as requested by leadership, or the office manager.
HR Generalist
Kenosha Human Development Services, Inc.
Kenosha, WI
08.2023 - Current
- Preform HR-related duties onboarding providing I-9 forms, insurance paperwork and policies.
- Produce transfer and termination paperwork, ensuring a smooth transition.
- Assist candidates with application processes by performing employment verifications,references and background checks.
- Maintain human resource information system records, compiled, and administered database reports to personnel as requested
- Prepare and distributed monthly birthday cards to employees
- Handle the FMLA leave administration process
- Work with HR department to devise and update policies as needed for corporate accountability and workplace health.
Bilingual Intake Clerk
Human Services of Racine
Racine, WI
04.2018 - 07.2023
- Greeted, screened, and processed applications either in person with the customer or over the phone for 'intake' processing for all programs and distributing benefits, returns, and data
- Informed clients of program procedures, how eligibility is determined, and the time frame for eligibility
- Managed and distributed mail from clients and various departments
- Scheduled clients for appointments for various departments
- Interpreted (English to Spanish) as needed
- Contacted vendors and landlords for verification with the state database
- Supplied clients with any resources available to them, both in Spanish & English
- Used Microsoft 365, and Racine County databases.
Bilingual Park Reservation Agent-Remote
Camis USA
Racine, WI
09.2019 - 04.2020
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Attended staff meetings on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Gateway
Racine, WISkills
- Bilingual
- Customer Service
- Records management
- Onboarding and orientation
- Intake Assessment
- Office Administration
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Support Service Technician
Halpin Personnel- City of Racine
10.2024 - Current
HR Generalist
Kenosha Human Development Services, Inc.
08.2023 - Current
Bilingual Park Reservation Agent-Remote
Camis USA
09.2019 - 04.2020
Bilingual Intake Clerk
Human Services of Racine
04.2018 - 07.2023
High School Diploma -
Gateway
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