Cynthia Posadas-Ballin
Racine,WI
Summary
Dedicated and versatile professional with experience across various industries. Skilled in prioritizing tasks and multitasking in fast-paced environments. Proven ability to work independently as well as collaboratively with a team to achieve both personal and organizational goals. Recognized for effectively managing escalated customer and employee support issues.
Overview
7
7
years of professional experience
Work History
Project Coordinator
Halpin-City Of Racine
Racine, WI
10.2024 - Current
- Direct and formulate agreements under the TID Grant Program intended for homeowners.
- Use CityWorks Software, Polimorphic, and MUNIS Finance Software.
- Develop forms, templates, and office documents utilizing Microsoft Office.
- Compile and prepare all necessary data.
- Review and submit forms using the required formats.
- Coordinated the signing of contracts.
- Provide homeowners with clear instructions on the next steps to finalize their contracts.
- Perform additional tasks as assigned by the office manager.
- Answer general questions, direct inquiries appropriately, and offer solutions via phone, in person, or through email.
- Perform secretarial duties for the department.
- Align efforts with various divisions to fulfill departmental needs.
HR Generalist
Kenosha Human Development Services, Inc.
Kenosha, WI
08.2023 - Current
- Preform HR-related duties onboarding providing I-9 forms, insurance paperwork and policies.
- Produce transfer and termination paperwork, ensuring a smooth transition.
- Assist candidates with application processes by performing employment verifications,references and background checks.
- Maintain human resource information system records, compiled, and administered database reports to personnel as requested
- Prepare and distributed monthly birthday cards to employees
- Handle the FMLA leave administration process
- Work with HR department to devise and update policies as needed for corporate accountability and workplace health.
Bilingual Intake Clerk
Human Services of Racine
Racine, WI
04.2018 - 07.2023
- Greeted, screened, and processed applications either in person with the customer or over the phone for 'intake' processing for all programs and distributing benefits, returns, and data
- Informed clients of program procedures, how eligibility is determined, and the time frame for eligibility
- Managed and distributed mail from clients and various departments
- Scheduled clients for appointments for various departments
- Interpreted (English to Spanish) as needed
- Contacted vendors and landlords for verification with the state database
- Supplied clients with any resources available to them, both in Spanish & English
- Used Microsoft 365, and Racine County databases.
Bilingual Park Reservation Agent-Remote
Camis USA
Racine, WI
09.2019 - 04.2020
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Attended staff meetings on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Gateway
Racine, WISkills
- Bilingual
- Remote
- Records Management
- Onboarding and Orientation
- Intake Assessment
- Office Administration
- Contract development
- Customer Service
Languages
5
Timeline
Project Coordinator
Halpin-City Of Racine
10.2024 - Current
HR Generalist
Kenosha Human Development Services, Inc.
08.2023 - Current
Bilingual Park Reservation Agent-Remote
Camis USA
09.2019 - 04.2020
Bilingual Intake Clerk
Human Services of Racine
04.2018 - 07.2023
High School Diploma -
Gateway
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