Cynthia Quijano
Brooklyn,NY
Summary
Accomplished Customer Service Representative with 4 years of experience working at GCS. Expertise in logistics and team management. Known for going above and beyond to increase service and streamline processes so that my drivers are on time and customers are delighted. Excellent at resolving conflict and communicating with customers. Goal-oriented.
Overview
20
20
years of professional experience
Work History
Customer Service Rep
GCS
Queens, NY
06.2023 - Current
- Monitored and assessed ongoing trips for AAR passengers to enhance service delivery
- Managed cancellations for AAR passenger rides to maintain schedule efficiency
- Coordinated transportation logistics for AAR passengers to ensure timely arrivals
Passenger Service Agent
DNATA, JFK Airport
JF Kennedy Ap, NY
01.2023 - 04.2023
- Checked in passengers, verifying travel documents to ensure compliance with regulations
- Verify passports and travel document
- Processed passenger check-ins at airport baggage, ensuring smooth flow and timely departures
- Work at the checkpoint checking passengers' identification and tickets
- Boarded passengers onto the aircraft, facilitating organized and timely boarding process
Shift Leader
Ample Hills Creamery
Brooklyn, NY
03.2020 - 12.2022
- Led daily huddles with the store team to communicate goals, provide updates on performance metrics, and motivate employees
- Assisted customers with product selection, addressed inquiries, and resolved complaints swiftly to sustain high customer satisfaction
- Trained new hires on company policies, procedures, and best practices to ensure consistent service standards were met across the team
- Guided customers in selecting ice cream flavors and toppings, enhancing overall customer experience
Assistant Manager
Pizza Hut
Queens, NY
06.2019 - 03.2021
- Oversaw opening and closing procedures for store operations
- Facilitated daily operations management to streamline workflow
- Handled end of day deposits to ensure accurate financial reporting
Customer Service Agent
Jetstream Ground Services
Queens, NY
08.2018 - 01.2019
- Responded to client inquiries and facilitated account changes to enhance customer satisfaction
- Processed cargo shipment payments to ensure timely delivery and accurate record-keeping
- Managed cargo shipment paperwork to streamline operations and maintain compliance
Customer Service Agent
Hallmark Aviation Services
JF Kennedy Ap, NY
12.2017 - 09.2018
- Checked in passengers to facilitate prompt departures
- Processed passenger check-ins and managed baggage handling to ensure smooth boarding experience
- Verify passports and travel document
- Escorted minors and VIP passengers to the gate for personalized assistance
Assistant Manager
Dominos Pizza
Brooklyn, NY
01.2016 - 08.2018
- Facilitated recruitment, selection, and onboarding of new employees, enhancing team integration and operational efficiency.
- Managed store opening and closing procedures to ensure security and operational readiness.
- Managed end of day deposits, ensuring accuracy and security of cash handling.
- Conducted regular inventory checks, maintaining accurate stock levels and reducing loss due to shrinkage.
Hostess/Server
Applebee's
Brooklyn, NY
05.2014 - 12.2015
- Welcomed guests at the entrance and efficiently guided them to tables to enhance the dining experience.
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies.
- Organized and maintained host area for streamlined guest flow and improved operational efficiency.
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Responded to incoming phone calls, providing prompt assistance to customer inquiries and enhancing service satisfaction.
Cashier and Customer Service
KFC | Taco Bell
Brooklyn, NY
08.2014 - 05.2015
- Assisted customers with inquiries and needs to provide excellent service
- Maintained restaurant floor to enhance customer experience
- Closed out cash drawer at the end of shift.
- Outlined daily tasks and duties to ensure smooth operations
Team Lead
Joyce Leslie
Brooklyn, NY
10.2011 - 10.2014
- Oversaw daily retail operations, ensuring efficient store functionality through effective management of opening and closing procedures, cash handling, and inventory control.
- Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism
- Assisted customers in fulfilling needs and enhancing shopping experience through personalized service and support.
- Processed cash and charge transactions accurately and efficiently, contributing to overall customer satisfaction.
- I cleaned the register area as well as the sales floor.
Assistant Manager
Payless
Brooklyn, NY
12.2009 - 05.2011
- Managed opening and closing procedures for the store
- Completed end-of-day cash deposit to ensure accurate financial reporting
- Restocked merchandise to ensure product availability for customers.
- Maintained store cleanliness to enhance customer experience
- Swept and mopped the store at the start and end of day.
- I took out the garbage and refilled the garbage bins.
Sales and Stock Associate
AJ Wright
Brooklyn, NY
12.2009 - 05.2010
- Restocked shelves with merchandise to enhance product availability
- Separated and organized sales items from regularly priced items for better customer navigation.
- Cleaned sales floor, office area, and stock area to enhance customer experience.
- Removed garbage from the store to uphold cleanliness standards.
Maintenance and clerk
The UPS Store
Brooklyn, NY
06.2006 - 09.2006
- I performed cash and card transactions
- Processed and packaged customer items/documents for accurate distribution.
- Organized the customer service area to enhance workflow and accessibility.
- Filed incoming and outgoing mail to ensure timely delivery.
Education
Associates Degree (pending) -
Borough of Manhattan Community College
New York, NY01-2027
High School Diploma -
High School For Service And Learning
Brooklyn, NY06-2008
Skills
- Customer service
- Logistics coordination
- Workflow optimization
- Team leadership
- Effective communication
- Conflict resolution
Timeline
Customer Service Rep
GCS
06.2023 - Current
Passenger Service Agent
DNATA, JFK Airport
01.2023 - 04.2023
Shift Leader
Ample Hills Creamery
03.2020 - 12.2022
Assistant Manager
Pizza Hut
06.2019 - 03.2021
Customer Service Agent
Jetstream Ground Services
08.2018 - 01.2019
Customer Service Agent
Hallmark Aviation Services
12.2017 - 09.2018
Assistant Manager
Dominos Pizza
01.2016 - 08.2018
Cashier and Customer Service
KFC | Taco Bell
08.2014 - 05.2015
Hostess/Server
Applebee's
05.2014 - 12.2015
Team Lead
Joyce Leslie
10.2011 - 10.2014
Assistant Manager
Payless
12.2009 - 05.2011
Sales and Stock Associate
AJ Wright
12.2009 - 05.2010
Maintenance and clerk
The UPS Store
06.2006 - 09.2006
Associates Degree (pending) -
Borough of Manhattan Community College
High School Diploma -
High School For Service And Learning