Cynthia Ramirez
Hamburg,Arkansas
Summary
Hardworking, highly motivated bilingual professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
Work History
Community Based Care Coordinator
CareSource PASSE
01.2023 - Current
- Maintained current and accurate documentation of contacts, treatment plans, case notes, referrals, and assessments in the electronic record according to current accreditation and compliance guidelines
- Consulted with members, families, and legally responsible people to discuss behavioral and physical health care needs
- Consulted and collaborated with other professionals and community members to coordinate care and develop Person-Centered plans
- Educated members about their condition and medication and assisted with any necessary instruction
- Completed psychosocial health care questionnaires and behavioral assessments by gathering information from the member, family, provider, and other stakeholders
- Regular travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective administration of the program
Clinical and Mental Health Counseling Intern
Delta Counseling Associates, Inc.
05.2022 - 12.2023
- Conducted therapy, provided crisis intervention, and educated patients and families
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life, or making changes
- Prepared and maintained required treatment records and reports while maintaining confidentiality
- Modified treatment activities or approaches as needed to comply with changes in clients' status
- Acted as client advocate, coordinating required services, and resolving emergency problems in crisis situations
- Collected information about clients through interviews, observation, or tests
Qualified Behavioral Health Provider
Delta Counseling Associates, Inc.
05.2021 - 05.2022
- Developed activity plans and instructional materials to assist with treatment
- Assisted with building life and social skills useful for everyday activities and interactions
- Resolved conflicts that arose between clients and provided them with the appropriate skills to deal with these situations on their own
- Identified treatment goals based on individual diagnosis and history
- Lead group activities with clients and maintained and ordered supplies for these activities
- Utilized EMR to document patient behavior, mental status, and participation throughout the day
Crisis Counselor
Delta Counseling Associates, Inc.
06.2020 - 05.2021
- Performed community outreach on the Promoting Positive Emotions Program, a crisis counseling program, funded by the Federal Emergency Management Agency (FEMA)
- Served in various leadership roles to plan and manage community initiatives
- Communicated with the Spanish-speaking communities in the surrounding areas on the resources provided by the program
- Developed community outreach programs at local schools, with the help of school counselors and administration, to promote crisis counseling program initiatives
- Provided individuals and their families with information and resources to connect with available programs in the community
- Assisted callers by providing individualized care and referred them to the appropriate agencies in which they needed support
Education
Master of Science - Clinical And Mental Health Counseling
Southern Arkansas University
Magnolia, AR05.2023
Associate of Applied Science - General Technology
University of Arkansas At Monticello
Monticello, AR06.2020
Technical Certificate - Health Information Technology
University of Arkansas At Monticello
Monticello, AR05.2020
Bachelor of Science - Psychology
University of Arkansas At Monticello
Monticello, AR12.2019
Certificate of Proficiency - Healthcare Office Skills
University of Arkansas At Monticello
Monticello, AR03.2018
High School Diploma -
Hamburg High School
Hamburg, AR05.2014
ASSOCIATE IN ARTS (A.A.) -
Hamburg High School
Hamburg, ARKANSAS05.2014
Skills
- Ethical Conduct
- Multitasking
- Case Management
- Creative Problem-Solving
- Critical Thinking
- Task Prioritization
- Documentation Proficiency
- Team Collaboration
- Computer Literacy
- Verbal and Written Communication
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Community Based Care Coordinator
CareSource PASSE
01.2023 - Current
Clinical and Mental Health Counseling Intern
Delta Counseling Associates, Inc.
05.2022 - 12.2023
Qualified Behavioral Health Provider
Delta Counseling Associates, Inc.
05.2021 - 05.2022
Crisis Counselor
Delta Counseling Associates, Inc.
06.2020 - 05.2021
Master of Science - Clinical And Mental Health Counseling
Southern Arkansas University
Associate of Applied Science - General Technology
University of Arkansas At Monticello
Technical Certificate - Health Information Technology
University of Arkansas At Monticello
Bachelor of Science - Psychology
University of Arkansas At Monticello
Certificate of Proficiency - Healthcare Office Skills
University of Arkansas At Monticello
High School Diploma -
Hamburg High School
ASSOCIATE IN ARTS (A.A.) -
Hamburg High School
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