CYNTHIA RAMIREZ
San Antonio,TX
Summary
Detail-oriented Medical Assistant with extensive clinical experience and a proven track record in prior authorizations, data entry, and remote administrative support. Proficient in telehealth workflows, EMR/EHR documentation, scheduling, and patient communication, demonstrating exceptional efficiency in fast-paced virtual environments. Strong accuracy and multitasking abilities complemented by a steadfast commitment to confidentiality and quality care. Eager to leverage skills in remote roles focused on medical assistance, authorization coordination, or healthcare data entry while contributing to team success and operational efficiency.
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
Village Medical
San Antonio, TX
08.2023 - 05.2025
- Hybrid / Clinic & Remote Responsibilities:
- Completed high-volume prior authorizations for medications, imaging, and referrals, ensuring timely approvals.
- Supported telehealth operations: virtual check-ins, patient messaging, and appointment coordination.
- Entered and updated patient information in EMR/EHR with precise attention to accuracy.
- Managed digital documentation, electronic faxes, and patient records while maintaining HIPAA compliance.
- processed insurance claims and verified coverage of patient and health care provider to minimize delays
- Performed clinical tasks on-site including phlebotomy, vitals, triage, and patient intake.
- Coordinated scheduling and follow-ups to streamline provider workflow.
- Assisted with patient intake procedures and documentation to ensure accurate record-keeping.
- Administered vaccines and medications under physician supervision, adhering to safety protocols.
Education
Associate Degree - Healthcare
The College of Health Care Professions
01.2023
Skills
- Prior authorization processing
- Policyholder information validation
- Patient intake management
- HIPAA Compliance
- Phlebotomy
- Scheduling & Calendar Management
- EMR/EHR Documentation
- Telehealth Patient Support
- Secure Messaging & Patient Portals
- Remote Data Entry & Chart Updating
- Electronic Faxing & Digital Record Management
- Zoom
- Microsoft Teams
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- High-Accuracy Typing & Data Verification
- Digital File Organization
Certification
NRCMA- Nationally Registered Certified Medical Assistant
BLS- Basic Life Support
IV- Intravenous treatment
Remote Ready Skills
Prior Authorizations (medications, imaging, procedures), Triage & Patient Intake, HIPAA Compliance, Phlebotomy, Scheduling & Calendar Management, EMR/EHR Documentation, Telehealth Patient Support, Secure Messaging & Patient Portals, Remote Data Entry & Chart Updating, Electronic Faxing & Digital Record Management, Zoom, Microsoft Teams, Slack, High-Accuracy Typing & Data Verification, Digital File Organization, Remote Workflow & Task Management, Strong Communication, Time Management, Self-Direction & Accountability, Problem-Solving, Patient Service Excellence
Timeline
Medical Assistant
Village Medical
08.2023 - 05.2025
Associate Degree - Healthcare
The College of Health Care Professions