Monica Johnson
Crowley,Texas
Summary
Dynamic Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Cardiovascular Health Clinic
09.2022 - 01.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Senior Patient Access Representative
Neuropathy Treatment Clinic of Oklahoma
12.2019 - 09.2022
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Taught patients and families to use at-home medical equipment.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
Insurance Verification Specialist
Elite Pain & Health
04.2017 - 09.2019
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Customer Service Representative Team Lead
Sprint Corp.
07.2014 - 03.2017
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Implemented company policies and procedures for professional, cohesive customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
Education
High School Diploma -
Douglass High School
Oklahoma City, OK05-2013
Skills
- Medical office administration
- Check-in coordination
- Intake control
- HIPAA compliance
- CPR
- Vital signs and examinations
- EMR / EHR
- Wound care management
- Data entry
- Prior authorization processing
- Patient communication
- Claims processing
- Data entry and review
Timeline
Medical Assistant
Cardiovascular Health Clinic
09.2022 - 01.2024
Senior Patient Access Representative
Neuropathy Treatment Clinic of Oklahoma
12.2019 - 09.2022
Insurance Verification Specialist
Elite Pain & Health
04.2017 - 09.2019
Customer Service Representative Team Lead
Sprint Corp.
07.2014 - 03.2017
High School Diploma -
Douglass High School
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