Viviana RAMOS
CHULA VISTA,CA
Summary
Highly motivated and committed Spanish speaker Medical Assistant 2/CPT1 with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadlinedriven environment.
Overview
15
15
years of professional experience
Work History
Medical Assistant
SYHC
SAN YSIDRO, CA
05.2024 - Current
- Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.
- Assisted patients by answering questions and providing information regarding referrals.
- Greeted customers, answered general questions and directed to appropriate locations.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Updated customer information in databases regularly to ensure accuracy of records.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Provided excellent customer service to all patients
Medical Assistant 2/CPT1
UCSD
SAN DIEGO, CA
10.2021 - 06.2024
- Scheduled and confirmed patient appointments and consultations.
- Checked patients in and out for appointments and collected co-payments.
- Responded quickly and effectively to emergency situations.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Collaborated with laboratory personnel to resolve specimen issues.
- Performed venipuncture and other blood collection procedures according to established standards.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Medical Assistant 2 Float
Scripps
San Diego, CA
02.2020 - 02.2021
- Scheduled and confirmed patient appointments and consultations.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted back office patient processes to reduce office wait times.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Lead Assistant
High Tech High Chula Vista
Chula Vista, CA
02.2015 - 10.2019
- Supported hiring and selection of new staff members.
- Trained and mentored coworkers to build and strengthen team.
- Trained and supervised subordinate staff members in daily operations and procedures.
- Front desk Checkin in students for after school program
- collect payments for after school program.
Medical Assistant 2
Rady Childrens Physician
San Diego, CA
02.2015 - 01.2017
- Identified needs of customers promptly and efficiently.
- Scheduled and confirmed patient appointments and consultations.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Assisted back office patient processes to reduce office wait times.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Sales Associate
American Eagle Airlines
Chula Vista, CA
01.2010 - 04.2012
- Assessed customer needs to provide assistance and information on product features.
- Processed credit card transactions quickly and securely.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Administrative Assistant - Administrative Assistant
SDSU Global
San Diego, CA03-2023
CPT1 - PHLEBOTOMY
PhlebotomyU
San Diego01-2021
Associate of Science - Medical Assistant
Kaplan College
San Diego11-2014
High School Diploma -
Bonita Vista High School
Bonita, CA07-2011
Skills
- Patient-focused care
- Phlebotomy
- Check-in coordination
- Medical office administration
- Intake control
- Hospice care
- Electronic authorization processing
- Prior authorization processing
- Insurance terminology
- Insurance benefits verification
- Insurance plan verification
- Epic Trained
- Spanish Speaker
Languages
Spanish
Professional
Timeline
Medical Assistant
SYHC
05.2024 - Current
Medical Assistant 2/CPT1
UCSD
10.2021 - 06.2024
Medical Assistant 2 Float
Scripps
02.2020 - 02.2021
Lead Assistant
High Tech High Chula Vista
02.2015 - 10.2019
Medical Assistant 2
Rady Childrens Physician
02.2015 - 01.2017
Sales Associate
American Eagle Airlines
01.2010 - 04.2012
Administrative Assistant - Administrative Assistant
SDSU Global
CPT1 - PHLEBOTOMY
PhlebotomyU
Associate of Science - Medical Assistant
Kaplan College
High School Diploma -
Bonita Vista High School
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