Cynthia Ramos
Phoenix,AZ
Summary
Accomplished customer service professional with expertise in problem resolution and outstanding communication skills with 7+ years of experience providing exceptional customer support resolving complex issues, maintaining a high level of customer satisfaction rates, and building long-lasting relationships with clients.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
RentingCarz Holdings
Phoenix, AZ
05.2023 - 07.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with vehicle selection and rental agreements, ensuring clarity and satisfaction.
- Managed reservation systems, optimizing processes for efficiency and accuracy.
- Trained new team members on company policies and customer service best practices.
- Provided feedback on customer interactions to enhance service delivery standards.
Customer Service Agent
Skytiger Center Sorce
Phoenix, AZ
03.2022 - 05.2023
- Handled payment processing, maintaining compliance with financial protocols and procedures.
- Collaborated with management to identify areas for service improvement and implementation strategies.
- Utilized CRM software to track customer interactions, ensuring timely follow-ups and support resolutions.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Sales and E Commerce Customer Support
Foundever (Sitel Group)
Phoenix, AZ
07.2019 - 09.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Customer Service Agent
LG Studios
Phoenix, AZ
01.2018 - 04.2019
- Calls, chats and emails support
- Troubleshooting and technical assistance
- Sales, CRM and marketing
- Billing, payments and subscriptions
- Products dispatching and tracking
Education
North Canyon High School
Phoenix, AZ05.2017
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Agent
RentingCarz Holdings
05.2023 - 07.2025
Customer Service Agent
Skytiger Center Sorce
03.2022 - 05.2023
Sales and E Commerce Customer Support
Foundever (Sitel Group)
07.2019 - 09.2020
Customer Service Agent
LG Studios
01.2018 - 04.2019
North Canyon High School