Cynthia Rebollido
Staten Island,NY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
Work History
General Manager
LA Fitness
Linden, NJ
02.2020 - 01.2024
- Designed sales and service strategies to improve revenue and retention.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained and empowered employees to achieve key performance indicators.
Store Manager
Vitamin Shoppe
Staten Island, NY
09.2018 - 01.2020
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Color Consultant
Sephora
New York, NY, New York
01.2013 - 08.2017
- Create personalized beauty looks for customers based on their individual preferences and skin tones, utilizing a wide range of makeup products and techniques
- Conduct color consultations to help customers find the perfect makeup shades and products for their skin tone and preferences
- Collaborate with the Sephora marketing team to create and implement innovative marketing strategies.
Education
Criminology - Criminal Justice
Cuny John Jay College of Criminal Justice
09-2008
Skills
- Sales Guru
- Advertising and Marketing
- P&L Management
- Financial Administration
- Team Leadership
- Training and Development
Timeline
General Manager
LA Fitness
02.2020 - 01.2024
Store Manager
Vitamin Shoppe
09.2018 - 01.2020
Color Consultant
Sephora
01.2013 - 08.2017
Criminology - Criminal Justice
Cuny John Jay College of Criminal Justice