Cynthia Renee Byrnes
Lakeland,FL
Summary
Seeking full time employment, a challenging career move with a company that rewards diversity, new ideas, hard work, dedication, and the opportunity to continue to broaden my knowledge.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Ascenda Intouchcx
Orlando, FL
03.2022 - Current
- Maintained up-to-date records in CRM systems, ensuring data accuracy and accessibility.
- Led quality assurance efforts to uphold service standards and enhance team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Privacy Maxx
Arizona (remote)
12.2019 - 03.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Provided product knowledge and support, ensuring accurate information delivery to clients.
- Trained new representatives on company protocols and customer service best practices.
- Addressed and resolved escalated issues, improving resolution times and client trust.
Secretary
Contour Paving
Tampa, Florida
05.2011 - 11.2019
- Answered Inbound calls, made outbound calls
- Scheduled appointments for jobs, biding
- Input data into computer
- General office duties
- Filing, sent correspondence
Server, Hostess and Cashier
Bob Evans
Seffner, Florida
04.2010 - 04.2011
- Took orders from customers
- Prepared food and beverages
- Prepared Checks
- Greeted and seated customers who walked in
- Provided customer service
- Made recommendations to customers
Education
GED - undefined
Everest College
01.1994
Skills
- Typing (45 WPM)
- Windows (All)
- Microsoft Excel and Word, Outlook
- Also other computer programs such as Glady, Super Punch, IBM, Cash Star, GXP, Lps, Nice, Salesforce, Zora
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Follow-up skills
- Order processing
- Documentation
- De-escalation techniques
Timeline
Customer Service Representative
Ascenda Intouchcx
03.2022 - Current
Customer Service Representative
Privacy Maxx
12.2019 - 03.2022
Secretary
Contour Paving
05.2011 - 11.2019
Server, Hostess and Cashier
Bob Evans
04.2010 - 04.2011
GED - undefined
Everest College