Cynthia R. Guzman
Fullerton,Ca
Summary
To utilize my strong personal, customer service and supervisor skills to obtain position where I am allowed opportunity for growth and development. I have interpersonal skills to interact effectively and cooperatively with clients. Organizational skills and ability to establish effective administrative issues. Able to work independently with multiple responsibilities, adjusting priorities as needed based on assignments. Ability to follow general directions and perform duties reliably and very detailed. I found necessary, I would be willing to take supplemental classes on my time for position.
Overview
34
34
years of professional experience
Work History
Supervisor Lead
Turbo Data Systems
11.2007 - 03.2024
- Trained new employees
- Arranged employee breaks and lunches
- Directed staff duties
- Audit staff's work
- Accounting
- In and out bounds calls to and from our clients
- Customer service calls
- Processing payments
- Data entry
- Procedures on our daily task as guide for new hires
- Reviewed and decision making on contesting letters from the public
- Entering Administrative Review decisions for our clients
- Enter hearing request second level contesting
- Emails to our clients
- USPS
- Banking
- Collections
- Solve Clients concerns
- Interviews for new hires
- Filing
- Bank discrepancies
- Other duties and special projects as needed
Store Manager
Wise Judgment Corporation
05.2004 - 01.2007
- Front office operations
- Trained new employees
- Maintain files
- Answering phone calls, faxing, typing, filing, Data Entry, Maintaining supplies and equipment needed for the offices
- Loan approvals, Billing, Collections
- Triage calls, solve clients concerns
- Bank Deposits
- Other duties and special projects as needed
Sales Associate Specialist
Macy's
01.1998 - 01.2004
- Acting Manager, Active role in problem solving and Qualify
- Control in Customer Service, Deal with any customer relations
- Customer Service, Set and Maintain high quality customer service by setting and achieving set Monthly Goals
- Credit Applications- Obtain, verify and run new credit
- Floor Plan, Set department floor plans according to store requirements and seasonal changes
- Verifying all clients information and billing
Receptionist
Senior Centers
01.1990 - 01.1991
- Answered multiple calls, faxing, typing, filing Data Entry
- Maintain Files
- Scheduling Appointments
- Typing
- Word processing
- Computer Skills
Education
General Education -
Richland High School
12.1991
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Processes and procedures
- Operations Management
- Process Improvement
- Process Monitoring and Improvement
- Project Management
Hobbies and Interests
- Reading
- Youth school functions
- Legal Affairs
References
Available upon request
Timeline
Supervisor Lead
Turbo Data Systems
11.2007 - 03.2024
Store Manager
Wise Judgment Corporation
05.2004 - 01.2007
Sales Associate Specialist
Macy's
01.1998 - 01.2004
Receptionist
Senior Centers
01.1990 - 01.1991
General Education -
Richland High School
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