Cynthia Rice
Dept of Revenue
Louisville,KY
23
years of professional experience
Dynamic Administrative Assistant with proven expertise at the Dept of Revenue, excelling in customer service and data entry. Skilled in Microsoft Office, I streamlined workflows and enhanced communication, ensuring accurate recordkeeping and efficient operations. Recognized for resolving discrepancies and fostering strong client relationships, contributing to a productive office environment.
Work History
Administrative Assistant
22 Years 6 Months- Accurate taxpayer record handling supported secure administrative operations and organized filing systems.
- Efficient processing of correspondence, forms, and internal requests kept workflows moving through Microsoft Office and agency databases.
- Well-coordinated meetings, calendars, and materials supported readiness for staff and leadership.
- Clear phone and email support guided public and internal customers to appropriate resources.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Resolved document discrepancies by reviewing records and following established departmental procedures.
- Monitored office supplies, ordered materials, and supported smooth administrative workflow.
- Drafted routine letters, memos, and reports to support daily office operations.
- Entered data into revenue systems, verifying information for accuracy and completeness.
Education
No Degree - General/college Was Computer Science
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Microsoft Excel
Microsoft outlook
Computer proficiency
Filing
Customer relations
Clerical support
Strong problem solver
Documentation and recordkeeping
Database entry
Excel spreadsheets
Recordkeeping
Verbal communication
Mail handling
Additional Information
I retired in 2014 to care for my aging father and Special Needs Sister. My father passed in 2023 and my Sister is now a resident of a Nursing home due to her inability to walk now. I am looking for a part time job to keep me from getting old.
I am a young 68 years old and love people.
Timeline
Administrative Assistant
Dept of Revenue
09.1991 - 03.2014Read More
Ky State University
No Degree from General/college Was Computer Science
Read More