Cynthia Rios
Corpus Christi,TX
Summary
Hardworking receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
Coastal Bend Women's Center
04.2014 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Obtained payments from patients and scanned identification and insurance cards.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office staff and operational requirements with administrative tasks.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Receptionist
Coastal Cardiology
08.2006 - 04.2014
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Answered phone calls and messages for cardiology medical facility, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Medical Receptionist
Bayside Family Medicine & Minor Emergency Center
01.1999 - 02.2001
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Helped patients complete necessary medical forms and documentation.
- Registered and verified patient records before triage with most up-to-date information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized paperwork such as charts and reports for office and patient needs.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
APAC Customer Services
01.1998 - 01.1999
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Clerical
Del Mar College
Corpus Christi, TXGED -
Foy H Moody High School
Corpus Christi, TX05.1991
Skills
- Scheduling Tests and Procedures
- Medical Records Maintenance
- Collaboration and Teamwork
- Database Administration
- Customer Service
- Appointment management
- Patient Registration
- Electronic Medical Records
- Medical Office Procedures
- Patient Referral
- Medical Terminology
- Patient Eligibility Requirements
- Cash Handling
- Data Entry
- Insurance Verification
- Appointment Scheduling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
Coastal Bend Women's Center
04.2014 - Current
Medical Receptionist
Coastal Cardiology
08.2006 - 04.2014
Medical Receptionist
Bayside Family Medicine & Minor Emergency Center
01.1999 - 02.2001
Customer Service Representative
APAC Customer Services
01.1998 - 01.1999
No Degree - Clerical
Del Mar College
GED -
Foy H Moody High School
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