Cynthia Rivera
Easton,PA
Summary
Dynamic Team Supervisor at Wawa with a proven track record in effective leadership and performance improvement. Enhanced team productivity through strategic process improvements and conflict resolution. Skilled in report preparation and complaint handling, consistently achieving high customer satisfaction and aligning team goals with organizational objectives.
Overview
2027
2027
years of professional experience
Work History
Team Supervisor
Wawa
Easton, PA
2021 - Current
- Supervised team operations to ensure efficient workflow and adherence to company policies.
- Trained new employees on customer service practices and operational procedures.
- Monitored inventory levels, coordinating restocking efforts to meet demand.
- Implemented process improvements that enhanced team productivity and reduced errors.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with management to align team goals with organizational objectives.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Sales Associate
Target
Linden, NJ
2019 - 2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Processed transactions efficiently, ensuring accuracy during checkout operations.
- Collaborated with team members to meet daily sales goals and improve customer service standards.
911 Emergency Dispatcher
City of Linden, NJ
Linden, Nj
2016 - 2018
- Received and prioritized emergency calls, ensuring rapid response times for various incidents.
- Operated multi-line phone systems and computer-aided dispatch software to manage emergency communications effectively.
- Coordinated with first responders, providing critical information to enhance situational awareness during emergencies.
- Monitored radio communications, relaying important updates and instructions to field units in real-time.
Deli Clerk
ShopRite
Linden, Nj
2014 - 2016
- Assisted customers with deli selections, enhancing service quality and customer satisfaction.
- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Operated slicers and other equipment safely, adhering to safety protocols during food preparation.
- Collaborated with team members to manage inventory levels and reduce waste effectively.
Education
High School Diploma -
Linden High School
Linden, NJ06.2015
Skills
- Effective leadership
- Assignment delegation
- Report preparation
- Performance improvement
- Complaint handling
Timeline
Team Supervisor
Wawa
2021 - Current
Sales Associate
Target
2019 - 2020
911 Emergency Dispatcher
City of Linden, NJ
2016 - 2018
Deli Clerk
ShopRite
2014 - 2016
High School Diploma -
Linden High School