CYNTHIA ROBBINS
Cheesecake Factory Inc
UNIVERSITY PLACE,WA
11
years of professional experience
Dynamic server and bartender with a proven track record and over 20 years in the restaurant buisness. Excelling in customer service and teamwork. Recognized for enhancing guest loyalty through personalized interactions and efficient service. Proficient in POS systems, ensuring accurate transactions while fostering a dependable and friendly dining atmosphere.
Work History
Server/Bartender
2 Years 4 Months- Delivered attentive table service while maintaining menu knowledge and accommodating guest preferences.
- Prepared cocktails, beer, and wine orders accurately while following responsible alcohol service standards.
- Processed orders through POS systems and coordinated timing between kitchen and service stations.
- Resolved guest concerns promptly, preserving positive dining experiences and repeat business.
- Managed cash handling, payments, and end-of-shift reconciliation with strong attention to detail.
- Supported team workflow by coordinating section coverage, food running, and service priorities.
- Trained new staff on service standards, drink preparation, and efficient guest interaction.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
10 Years 8 Months- Greeted guests promptly and delivered attentive table service in fast-paced dining environment.
- Presented menu items clearly, answered ingredient questions, and accommodated dietary preferences.
- Delivered food and beverages efficiently while maintaining presentation and service standards.
- Processed payments, split checks, and balanced transactions with accuracy.
- Refilled drinks, cleared tables, and reset dining areas for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Skills
Teamwork
POS experience
Fast learner
Customer service
Friendly and outgoing
Honest and dependable
Dependable
Teamwork and professionalism
Timeline
Server/Bartender
Cheesecake Factory Inc
06.2024 - CurrentRead More
Server
Bruno's European Restaurant
02.2016 - 10.2026Read More
Curtis High-school
Read More