Cynthia Robinson
Clearwater,FL
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Extended Stay America
Clearwater, FL
05.2025 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Implemented effective marketing strategies that increased customer traffic by 15%
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Prove continuous improvement efforts across departments resulting in increased efficient
General Manager
Chase Suite Hotel
Tampa, FL
04.2024 - 05.2025
- Hire, trains, cross –trains, and retrains all hotel personnel.
- Staffing hotel in accords with budget guidelines.
- Supervises workload during shifts.
- Evaluates the job performance of each employee.
- Maintains working relationships and communicates with all departments.
- Maximize room revenue and occupancy by reviewing status daily and adjusting accordingly.
- Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily flash report, allowance etc.
General Manager
La Quinta Inn & Suites
Pinellas Park, FL
11.2022 - 03.2024
- Hire, trains, cross –trains, and retrains all hotel personnel.
- Staffing hotel in accords with budget guidelines.
- Supervises workload during shifts.
- Evaluates the job performance of each employee.
- Maintains working relationships and communicates with all departments.
- Maximize room revenue and occupancy by reviewing status daily and adjusting accordingly.
- Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily flash report, allowance etc.
- Increased Medallia scores by up 50%
General Manager
Best Western Plus
Dunedin, FL
09.2021 - 11.2022
- Trains, cross –trains, and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Evaluates the job performance of each front office employee.
- Maintains working relationships and communicates with all departments.
- Maximize room revenue and occupancy by reviewing status daily and adjusting accordingly.
- Analyze rate variance, monitor credit report, and maintain close observation of daily house count.
- Monitor selling status of house daily flash report, allowance etc.
- Increased room revenue by 5% year over year.
Front Office Manager
Embassy Suites by Hilton
Piscataway, NJ
02.2020 - 07.2021
- Trains, cross –trains, and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Evaluates the job performance of each front office employee.
- Maintains working relationships and communicates with all departments.
- Maximize room revenue and occupancy by reviewing status daily.
- Analyze rate variance, monitor credit report, and maintain close observation of daily house count.
- Monitor selling status of house daily, flash report, allowance etc.
Assistant Front Office Manager
Wyndham Garden Inn
Newark, NJ, United States
02.2016 - 02.2020
- Encouraged and mentor employees to boost performance and remove process inefficiencies
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Protected staff and customers and minimized legal issues by quickly resolving safety issues
- Served as floating manager-on-duty, MOD, to cover shift shortage
- Recommended strong business plans, operational decisions, and financial processes to support business sustainability
Education
Diploma -
Weequahic High School
Newark, NJSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Staff management
- Customer relations
- P&L management
- Labor cost controls
- Customer retention
Timeline
General Manager
Extended Stay America
05.2025 - Current
General Manager
Chase Suite Hotel
04.2024 - 05.2025
General Manager
La Quinta Inn & Suites
11.2022 - 03.2024
General Manager
Best Western Plus
09.2021 - 11.2022
Front Office Manager
Embassy Suites by Hilton
02.2020 - 07.2021
Assistant Front Office Manager
Wyndham Garden Inn
02.2016 - 02.2020
Diploma -
Weequahic High School