Cynthia Rodriguez
Lubbock,TX
Summary
Customer Service and Retail Professional experienced in fostering customer loyalty and driving retention through effective relationship management. Achieved business growth by implementing successful loyalty programs and enhancing customer satisfaction rates. Focused on delivering exceptional customer experiences through proactive problem-solving and strong communication skills.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Customer Loyalty Specialist
AT&T
Lubbock, TX
09.2024 - Current
- Delivered responsive customer service by addressing inquiries, resolving issues, and fostering positive customer experiences.
- Manage a high volume of incoming calls and emails while maintaining timely and accurate responses.
- Build customer relationships through active listening, empathy, and needs-based support.
- Facilitated product selection, order placement, and shipment tracking to ensure accurate and timely delivery for customers.
- Resolve billing discrepancies by collaborating with the finance team.
- Use CRM software to document customer interactions and maintain accurate customer records.
- Identify opportunities for upselling and cross-selling based on customer needs and preferences.
- Coordinated with sales, marketing, and operations teams to resolve complex customer inquiries and enhance overall customer satisfaction.
Team Leader
TBC Beauty Supply
Lubbock, TX
02.2022 - 09.2023
- Led beauty retail returns activities and supported daily operations to ensure seamless team function.
- Processed inventory adjustments while assisting with order selection, packing, and customer pickup to enhance service efficiency.
- Monitored inventory levels and managed stock replenishment processes.
- Monitored inventory levels and managed stock replenishment to maintain optimal product availability.
Cosmetologist / Hair Stylist
JCP SALON
Lubbock, Texas
05.2021 - 02.2022
- Provided expert haircuts, color treatments, and styling services to clients.
- Consulted with clients to understand their beauty needs and preferences.
- Educated clients on hair care products and best practices for maintenance.
- Maintained a clean and organized workspace for optimal client experience.
- Managed appointment scheduling and client follow-ups efficiently.
- Scheduled client appointments efficiently through scheduling software program.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Maintained cleanliness of salon equipment and tools.
- Attended continuing education classes to stay up-to-date with trends in the industry.
Cosmetologist / Assistant
Salon Bellus
The Colony, TX
11.2020 - 05.2021
- Supported senior hairdresser with salon services and daily operations, enhancing client experience.
- Promoted additional treatments or packages to enhance client experience.
- Collaborated with senior stylists on complex color formulations, ensuring client satisfaction.
- Upsold various treatments or packages when appropriate.
Front Desk Coordinator / Receptionist
Salon Professional Academy
Lewisville, TX
08.2019 - 11.2020
- Provided exceptional customer service to enhance client satisfaction.
- Managed front desk operations to ensure smooth customer interactions.
- Scheduled appointments and coordinated services for clients effectively.
- Maintained accurate records of client information and service history.
Donation Attendant
Savers Thrift Shop
Dallas, TX
05.2017 - 08.2019
- Provided excellent customer service to enhance the donation experience.
- Assisted customers with donation drop-offs at Savers Thrift Shop.
- Processed donor donations in a timely manner.
- Sorted and organized donated items for efficient processing.
- Inspected items for quality and appropriateness before acceptance.
- Kept donation area clean and organized to facilitate donations.
- Maintained clean, orderly appearance of donation area.
Hair Stylist Assistant
Mane Colour and Cuts
Dallas, TX
01.2017 - 08.2019
- Assisted with coloring and highlighting services, cleaning, and other salon duties.
- Ensured organization and cleanliness of salon tools and workstations to promote a safe and efficient work environment.
- Supported stylists with color treatments and application techniques.
- Educated clients on hair care products and maintenance routines.
- Maintained cleanliness and organization of salon tools and workstations.
- Provided clients with tailored hair care product recommendations and maintenance routines to enhance their hair health.
Beauty Advisor / Retail
Beauty Studios
Dallas, TX
02.2015 - 05.2017
- Restocked workstations and informed management of inventory needs to ensure product availability.
- Cross-sold products across makeup, skincare, hair, and beauty categories to enhance customer shopping experience.
- Maintained high standards for customer service, cleanliness, and studio presentation.
- Supported sales goals by upselling products and promoting business through word of mouth and social media.
Front Desk Coordinator
Beauty Studios
Dallas, TX
02.2015 - 05.2017
- Collected customer emails to enhance engagement with sales and promotions.
- Opened and closed the store and registers and handled daily register responsibilities.
- Fielded incoming calls, scheduled appointments, and managed appointment book to ensure smooth front desk operations.
- Maintained strong cleaning and organization standards to create welcoming environment for customers.
Stylist
Beautystudio Blo Bar
Dallas, TX
02.2015 - 05.2017
- Provided blow-dry styling services.
- Managed social media accounts by posting content related to fashion trends.
- Collected payment from customers and scheduled next appointments.
- Supported reception desk operations by assisting with customer inquiries and appointment scheduling. by answering phones, scheduling appointments, and processing payments.
Education
Ogle School of Beauty Skin Nails - Cosmetology
Ogle School of Beauty Skin Nails
Dallas 02.2014 - 05.2015
Estacado High School
Lubbock, TXSkills
- CRM software
- CRM documentation
- Customer follow-up coordination
- Cross-selling
- Product upselling
- Issue resolution
- Customer Service
- Sales collaboration
- Team Collaboration
- Front desk operations
- Appointment scheduling
- Inventory management
- Team leadership
- Active listening
- Effective communication
- Conflict resolution
- Time management
- Adaptability
- Customer service
Timeline
Customer Loyalty Specialist
AT&T
09.2024 - Current
Team Leader
TBC Beauty Supply
02.2022 - 09.2023
Cosmetologist / Hair Stylist
JCP SALON
05.2021 - 02.2022
Cosmetologist / Assistant
Salon Bellus
11.2020 - 05.2021
Front Desk Coordinator / Receptionist
Salon Professional Academy
08.2019 - 11.2020
Donation Attendant
Savers Thrift Shop
05.2017 - 08.2019
Hair Stylist Assistant
Mane Colour and Cuts
01.2017 - 08.2019
Beauty Advisor / Retail
Beauty Studios
02.2015 - 05.2017
Front Desk Coordinator
Beauty Studios
02.2015 - 05.2017
Stylist
Beautystudio Blo Bar
02.2015 - 05.2017
Ogle School of Beauty Skin Nails - Cosmetology
Ogle School of Beauty Skin Nails
02.2014 - 05.2015
Estacado High School