Cynthia Rodriguez Ambrosio
Queen Creek,AZ
Summary
Dynamic Business Development Advisor with a proven track record at GoDaddy.com LLC, excelling in sales strategy planning and customer relationship management. Leveraged negotiation skills and cross-functional collaboration to boost revenue and enhance client retention. Fluent in Spanish, adept at bridging communication gaps in diverse environments, ensuring client satisfaction and loyalty.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Personable and resourceful with strong aptitude for problem-solving and communication. Knowledgeable in troubleshooting technical issues and adept at using various software tools to resolve customer queries. Focused on delivering exceptional support and ensuring seamless user experiences.
Developed robust skills in cybersecurity within collaborative and high-stakes environment. Specialized in threat assessment and network protection, ensuring integrity and confidentiality of sensitive information. Seeking to transition into new field, bringing strategic mindset and commitment to maintaining security standards.
Overview
12
12
years of professional experience
Work History
Business Development Advisor
GoDaddy.com LLC
01.2014 - 01.2025
- Negotiated contracts for optimal terms, ensuring maximum benefit for the organization.
- Streamlined internal processes to improve overall efficiency in business development activities.
- Conducted comprehensive market research to identify emerging trends and capitalize on new business opportunities.
- Fostered long-term relationships with key clients for enhanced customer retention.
- Boosted company revenue by developing and implementing strategic business plans.
- Leveraged expertise in Microsoft products to enhance business development strategies.
- Collaborated with cross-functional teams to integrate robust cyber security solutions into business development strategies.
Spanish Interpreter
Cyracom Intl
12.2012 - 01.2014
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Delivered comprehensive interpretation for Spanish-speaking clients in both medical and legal contexts.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
Education
High School Diploma -
Buckeye Union High School
Buckeye, AZ05-2002
Skills
- Excelled in prospecting, cold-calling, and qualifying leads, driving new business and contributing to regional growth
- Developed deep product knowledge to consultatively assist customers in selecting optimal solutions, improving satisfaction and reducing churn
- Delivered high-quality customer service, addressing inquiries and resolving issues in a timely manner
- Collaborated with cross-functional teams to enhance customer experience and ensure smooth onboarding and product implementation
- Microsoft Products:Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Advanced Excel (PivotTables, VLOOKUP, Data Analysis)
PowerPoint for presentations, sales pitches, and client demos
Outlook for scheduling, managing communications, and task management - Cybersecurity:Knowledge of Email security protocols (eg, SPF, DKIM, DMARC)
Experience with Anti-phishing techniques and security tools for protecting email communications
Familiar with Email encryption practices and Multi-factor authentication (MFA) to enhance customer security
Awareness of GDPR and Data privacy laws related to email marketing and customer communications - CRM Tools:Salesforce, CRM software for pipeline management, lead tracking, and reporting
- Sales Technology:Knowledge of automated sales tools and email marketing platform
Ability to analyze data from sales metrics and key performance indicators (KPIs) to adjust sales strategies
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Wayfinder ( Yearly award for exceeding sales performers)
Languages
Spanish
Native or Bilingual
Timeline
Business Development Advisor
GoDaddy.com LLC
01.2014 - 01.2025
Spanish Interpreter
Cyracom Intl
12.2012 - 01.2014
High School Diploma -
Buckeye Union High School
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